Highly effective Operations Manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Demonstrated strengths in forecasting, inventory management and leading teams. Proficient in several areas of business including Vendor Relationships and Sourcing, Customer Success and Distribution Management.
Hi, I’m
Jennifer Smuda
Holland,MI
Summary
Overview
16
years of professional experience
Work History
Barcodes Inc.Holland , MI
Director of Sourcing and Operations
09.2022 - Current
Job overview
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Worked with management team to develop operational goals aligned with business strategy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Informs, Inc.Holland , MI
Customer Service and Sourcing Manager
01.2008 - 09.2023
Job overview
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted negotiations with vendors for best prices and terms of delivery.
- Analyzed supplier performance data to identify areas of improvement in sourcing processes.
- Implemented strategies designed to reduce total cost of ownership while maintaining high standards of service levels.
- Performed regular review meetings with key suppliers regarding performance metrics and continuous improvement initiatives.
- Developed and implemented procurement strategies and processes.
Education
Davenport UniversityGrand Rapids, MI
Bachelor of Science from Business Administration And Management
05.2004
University Overview
- Focus on general accounting practices and emphasis on marketing
Skills
- Cost Assessments
- Process Development and Improvement - including being a business leader for ISO certification process and continuous improvement initiatives
- Distribution Experience - Including Logistics Coordination, implementing freight management systems and running a distribution warehouse staff and service bureau department
- Team Leadership, Coaching and Mentoring - Led various departmental teams from warehouse, quality, operations and customer success
- Supplier Relationship Management and Vendor Sourcing - Managed a large vendor base within the AIDC space to facilitate overall cost reductions with a focus on quality improvements and providing innovative solutions to customers both internal and external
- Analytical Thinking
- Relationship Building
- ERP Software - Proficient in Netsuite and Quantum software systems
- MS Office
- Inventory Management - created and implemented stocking agreement programs for the Consumables division of Barcodes Inc
Affiliations
Affiliations
- Treasurer, Lakeshore Elementary PTO - 2013-2017 - Maintained and managed records of all funds, organized several annual fundraising activities
- Grand Haven Coast Guard Festival Board - Organized and ran annual car show fundraiser and participated in several board activities
Timeline
Director of Sourcing and Operations
Barcodes Inc.
09.2022 - Current
Customer Service and Sourcing Manager
Informs, Inc.
01.2008 - 09.2023
Davenport University
Bachelor of Science from Business Administration And Management
References
References
References available upon request.References
References
References available upon request.Similar Profiles
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