Jennifer Sobota
Coinjock,NC
Summary
I excell in high-stress scenarios and strive to always provide the best care for customers. In my experience with customer service, interacting with those passing through and providing bonds with repeat customers is crucial in job fulfillment. With this passion for helping people, I plan to pursue a career in the medical world. I plan to become a doctor one day in hopes to help those who cannot help themselves. I have started this journey into the medical world through Averett University in which I will get my BSN. I will be starting my nursing classes, labs, and clinicals come what January and I will be BLS certified within the next week.
Overview
3
3
years of professional experience
Work History
FT Customer Service Lead
Foodlion
03.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Established strong relationships with customers, leading to repeat business and positive feedback.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Counted and balanced cash tills and made safe deposits.
Cashier and Line Cook
Hardees
06.2021 - 03.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Science - Nursing
Averett University ABSN
Norfolk, VA05-2026
Associate of Science -
College of The Albemarle
Elizabeth City05-2023
High School Diploma -
J.P. Knapp Early College High School
Currituck, NC05-2023
Skills
- Team training and development
- Customer service excellence
- Follow-up skills
- Complaint resolution
- POS systems
- Prioritization
- Teamwork and Collaboration
- Calm Under Pressure
- Attention to Detail
- Multitasking
- Organization and Time Management
Timeline
FT Customer Service Lead
Foodlion
03.2022 - Current
Cashier and Line Cook
Hardees
06.2021 - 03.2022
Bachelor of Science - Nursing
Averett University ABSN
Associate of Science -
College of The Albemarle
High School Diploma -
J.P. Knapp Early College High School
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