Jennifer Socher
Ellicott City,MD
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
18
18
years of professional experience
Work History
Account Manager/Client Solutions
Nielsen
01.2020 - 09.2023
- Support Account Directors with clients (updating Salesforce, clearance issues, billing summary, summary of services, account questions)
- Network and build relationships internally with sales team along with other departments
- Work with AR team to help contact clients about their outstanding balance
- Update and utilize numerous databases including: Salesforce.com, Nielsen Portal & IBSYS
- Power User for Salesforce
Sales Assistant/Sales Operations Specialist
Nielsen
12.2011 - 12.2019
- Manage and monitor the Nielsen Audio, TV & National contract process from start to finish
- Process contracts, Mailing and Billing, and Customer Information Form
- Handle clearance issues for clients; submit SalesForce ticket to resolve issue
- Update and utilize numerous databases including: ImageNow, Salesforce.com, OLA & IBSYS
- Order office supplies
- Enter and monitor expense reporting in SAP
- Provide coverage/backup for other Sales Operation Specialist
- Handle special projects and other duties as assigned
Analyst
Arbitron
03.2006 - 11.2011
- MD — Finance (Contracts, Credit, Load schedule's into PeopleSoft system in order for our clients to access their data
- Review and analyze team track tickets that have been created from customer calls into Customer Service, Sales office or 800 line
- From analyzed team track tickets implement process improvement for either sales or contract ops department
- Present to Director and CustFinOps Managers in PowerPoint format about the prior months team track tickets
- Maintaining the Disaster Recovery Plan for CRT, Contract Ops & BOA
- Help Credit & Collections with one off reconciliation
- Maintain Policy & Guidelines for Schedule Maintenance
- Reconciliation on monthly basis for e-invoice clients
- ImageNow Admin Backup
- Pre-production readiness
- SharePoint Site Maintenance
Education
Micro Computers Program - Business
Fleet Business School
Annapolis, MD1993
Skills
- Detailed Oriented
- Organized
- Time Management
- Managing Multiple Tasks
- Research
- Account Management
- Customer Inquiries
- Collections and Invoice Processing
- Accounts Administration
- Bill Auditing
- Client Relationship Management
- Invoice Reconciliation
Additional Information
- AWARDS,
Nielsen - Simply Excellent Award
Arbitron - Values in action award
Timeline
Account Manager/Client Solutions
Nielsen
01.2020 - 09.2023
Sales Assistant/Sales Operations Specialist
Nielsen
12.2011 - 12.2019
Analyst
Arbitron
03.2006 - 11.2011
Micro Computers Program - Business
Fleet Business School
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