Jennifer Sofield
Newtown Square,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Management Specialist
WODIFY TECHNOLOGIES, LLC
10.2021 - 01.2023
- Personally responsible for retention of 80 key accounts while simultaneously tackling upsells, escalations, package adjustments, product support, and increasing feature adoption for 3,600 additional pooled accounts on inbound basis.
- Responsible for on-boarding, retaining and growing SaaS subscriptions for customers through various levels of support via email, Zoom, and phone.
- Exceeded annual base sales quota by 43%.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
Business Development Representative/Sales
WODIFY TECHNOLOGIES, LLC
11.2020 - 10.2021
- Established company's Business Development Representative role to generate business in new, targeted vertical, averaging 50-70 calls per day, growing team to 4 full time employees.
- Created workflows and scripts to attract new accounts through successful networking strategies and promotional approaches, using both warm and cold techniques (develop business pipeline)
- Tracked sales calls in database for relationship management.
- Coordinated cross-team collaboration to penetrate new accounts, identify potential customers, lead hand off, coordinate product demonstrations, conversions and on-boarding.
Realtor
COMPASS REAL ESTATE
05.2019 - 11.2021
- Knowledge of prospecting and nurturing relationships with average transaction value greater than $500K.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets, while maintaining high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Director of Operations
CROSSFIT MAIN LINE
02.2012 - 12.2016
- Implemented and managed processes and procedures that drove growth and profitability of one of the largest, multi-location CrossFit Affiliates (Group Fitness) in its region.
- Served as point of contact for member base and coaching staff while monitoring office workflow and administrative processes to keep operations running smoothly.
- Performed as customer success manager, helping to attract and retain new client membership
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hair Stylist
STRANDS HAIR SALON
10.2008 - 12.2012
- Featured in Philadelphia Magazine’s “Best of Philly 2009” for hair color services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Delivered top-tier service while building client pipeline. Provided high-touch client management.
- Monitored current trends to understand fashions and better serve customer needs.
Education
Bachelor of Arts - Communication
Arizona State University
05.2001
Skills
- Customer Service/Success
- Sales/Marketing
- Client/Operations Management
- Client On-boarding
- Lead Generation and Conversion
- Upselling
- Account development
- Prioritizing workflows
- Business Development
- CRM Systems
Tools
Hubspot, Fellow, ZenDesk, Process St, Guru, G-Suite, Gong, Kixie, Slack
Certification
Google Analytics 4 (GA4) Certification
CrossFit Level 2 Certification
HubSpot Inbound Certification
Real Estate Salesperson
Licensed Cosmetologist
Timeline
Account Management Specialist
WODIFY TECHNOLOGIES, LLC
10.2021 - 01.2023
Business Development Representative/Sales
WODIFY TECHNOLOGIES, LLC
11.2020 - 10.2021
Realtor
COMPASS REAL ESTATE
05.2019 - 11.2021
Director of Operations
CROSSFIT MAIN LINE
02.2012 - 12.2016
Hair Stylist
STRANDS HAIR SALON
10.2008 - 12.2012
Bachelor of Arts - Communication
Arizona State University
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