Jennifer Soler
Miami,Florida
Summary
Fully Bilingual Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Determined and responsible manager with more than 10 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills.
Overview
15
15
years of professional experience
Work History
Bartender
Chilis's Bar and Grill
Miami, FL
11.2024 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of bar area, ensuring adherence to health regulations.
- Assisted in training new staff on drink preparation techniques and customer service standards.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Developed knowledge of menu items to enhance guest recommendations and satisfaction.
- Implemented efficient workflow practices to improve service speed during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
General Manager
Crafty Crab
Miami, Fl
01.2021 - 09.2024
- Trained and mentored staff to improve performance and teamwork.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends and drive revenue growth initiatives.
- Collaborated with marketing team to create promotional campaigns enhancing brand visibility.
- Established standard operating procedures to maintain compliance with health regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Bartender/Assistant Store Manager
Carolina Ale House
Doral, FL
12.2016 - 2022
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked at all times.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Bar Supervisor
Buffalo Wild Wings
Dekalb, Illinois
03.2014 - 12.2016
- Checked ID cards and verified bar guests were of legal age.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Completed bar opening and closing procedures.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled cash accurately and prepared nightly deposits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Worked with distributors to add new products to bar menu.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Cocktail Bartender
Blue Martini Lounge
Miami, FL
08.2013 - 01.2014
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Restaurant Manager/Lead Server
Cadillac Ranch Restaurant
Miami, FL
07.2011 - 07.2013
- Prepared for and executed new menu implementations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Carefully interviewed, selected, trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma - undefined
Miami Sunset Senior High School
Miami, FL06.2008
Associate's Degree - undefined
Everest Institute
06.2010
Skills
- Managerial finance
- Project manager supervision
- Store appearance and merchandise
- Store display creation
- Organized managerial style
- Store reorganizations
- Store improvement skills
- Maintaining store appearance
- Store merchandise stocking
- Store management
- Manager support
- Store support
- New store openings
- Store opening/closing procedures
- Accomplished manager
- Managerial experience
- Store maintenance
- Online store management
- Store organization
- In-store event promotion
- Retail store support
- ServSafe Manager
- Stored goods retrieval
- Daily store activities
- Store opening and closing
- Developing managers
- Store planning
- Store and brand promotion
- Menu memorization
- Liquor, beer and wine knowledge
- Knowledge of craft and microbrews
- Changing/cleaning beer kegs
- Classic cocktails
- Responsible alcohol service
- Ordering bar supplies
- Elegant food plating
- Preparing garnishes
- Beverage preparation
- Ordering procedures
- Food preparation
- Staff Management
- Clear and effective communication
- Group reservations management
- Food preparation and safety
- Hospitality service expertise
- Handling difficult customers
- Inventory
Timeline
Bartender
Chilis's Bar and Grill
11.2024 - Current
General Manager
Crafty Crab
01.2021 - 09.2024
Bartender/Assistant Store Manager
Carolina Ale House
12.2016 - 2022
Bar Supervisor
Buffalo Wild Wings
03.2014 - 12.2016
Cocktail Bartender
Blue Martini Lounge
08.2013 - 01.2014
Restaurant Manager/Lead Server
Cadillac Ranch Restaurant
07.2011 - 07.2013
Associate's Degree - undefined
Everest Institute
High School Diploma - undefined
Miami Sunset Senior High School