Jennifer Son
Chicago,IL
Summary
Open-minded and highly organized professional with a diverse background in beauty, retail, and office environments. Possesses strong verbal communication and active listening skills, combined with a motivated attitude and a keen willingness to learn. Demonstrates excellent judgment, dependability, and a positive outlook, ensuring the successful completion of responsibilities. Skilled at multitasking and managing multiple priorities efficiently, with a proven ability to adapt to new challenges. Experienced in customer service, administrative tasks, sales support, and team collaboration. A dependable team player committed to delivering excellent service and contributing to the overall success of the organization.
Overview
2026
2026
years of professional experience
Work History
Sales Representative
Identity Links, Inc
Niles, IL
07.2017 - Current
- Prepared and submitted detailed expense reports and sales proposals to support business operations and client engagement.
- Monitored and checked the status of customer orders to ensure timely fulfillment and satisfaction.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and maintaining positive client relationships.
- Managed various administrative tasks, including data entry, record keeping, and updating company records.
- Created mock-up proofs for customers to facilitate product selection and order accuracy.
- Maintained and updated the company website to ensure current product information and promotions.
- Coordinated shipping logistics, including packing and dispatching items as needed to meet deadlines.
- Experienced in using QuickBooks for bookkeeping, invoicing, and financial management.
- Skilled in Adobe Illustrator for creating marketing materials, proofs, and visual content.
- Collaborated effectively with team members to achieve sales targets and company goals.
- Assisted colleagues in overcoming challenges and resolving conflicts to foster a productive work environment.
Vet Technician/Receptionist
Broadway Animal Hospital
Chicago, Illinois
2015 - 2017
- Greeted and checked in/out patients, ensuring a smooth and efficient process for clients and their pets.
- Managed appointment scheduling, coordinating with veterinary staff to optimize daily operations.
- Handled multiple tasks simultaneously, including patient intake, record updates, and administrative duties.
- Placed requests for medication and food orders to ensure timely availability for patients.
- Answered phone calls, provided exceptional customer service, and addressed client inquiries professionally.
- Maintained accurate patient records and supported veterinary team with clerical and clinical tasks as needed.
Store Manager
JC Nail Salon
Chicago, IL
2011 - 2015
- Developed and implemented marketing strategies to increase salon visibility and attract new clients.
- Trained, coached, and counseled new employees to ensure high standards of service and team cohesion.
- Monitored overall store performance, including sales, customer satisfaction, and profitability to meet business goals.
- Managed customer comments and concerns, ensuring a positive experience and resolving issues promptly.
- Handled incoming phone calls, scheduled appointments, and managed the booking system efficiently.
- Coordinated beverage runs for staff to maintain a welcoming and comfortable environment.
- Ordered supplies and inventory management to ensure availability of products and minimize waste.
- Led daily operations, fostering a team-oriented environment to achieve outstanding service quality.
LOD
Janie and Jack
Northbrook, Illinois
2013 - 2014
- Managed cash handling procedures to ensure accuracy and security during daily transactions.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store assets.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and creating a welcoming environment.
- Maintained store floor visuals daily and weekly, ensuring a clean, organized, and appealing shopping experience.
- Properly filed and maintained all daily, weekly, and monthly paperwork to ensure accurate record-keeping and compliance.
- Supported team members in daily operations, fostering a positive and productive store environment.
Education
Vet Technician Certification - Vet Technician
Fox College
IL01-2013
Skills
- Excellent Verbal Communication
- Active Listening Skills
- Organizational and Time Management
- Adaptability and Open-Mindedness
- Dependability and Reliability
- Multitasking Ability
- Strong Work Ethic and Motivation
- Positive Attitude and Professional Judgment
Timeline
Sales Representative
Identity Links, Inc
07.2017 - Current
Vet Technician/Receptionist
Broadway Animal Hospital
2015 - 2017
Store Manager
JC Nail Salon
2011 - 2015
LOD
Janie and Jack
2013 - 2014
Vet Technician Certification - Vet Technician
Fox College