Jennifer Songer

• Job duties included shipping and receiving
• Moved to a customer service position and am responsible for customer relationships as well as cash management
• Customer deliveries and pick-ups are a favorite aspect of my duties
• I acquired a fork lift certification as a DeWalt employee
• Order processing and pulling as well as diagnostics of tools were part of the numerous daily tasks
• Counter repairs on tools are performed by me on numerous occasions as well as working as a repair technician when needed.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recorded account information to open new customer accounts.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Responded to customer calls and emails to answer questions about products and services.
• Managed customer relations through communication and helpful interactions.
• Resolved concerns with products or services to help with retention and drive sales.

• Duties included pulling orders and checking accuracy of orders and overseeing loading and routing of trucks to delivery points at builder's jobsites
• Organized storage areas to optimize materials movements and minimize labor hours.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Packed and labeled boxes with maximum efficiency.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
• Assisted staff in shipping processes such as proper handling and storage.
• Processed required paperwork to expedite handling of shipped and received goods.
• Conducted research to address shipping errors and packaging mistakes.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

• I learned many aspects of sign making, including design, production of signs, plaque layouts, graphic design, screen printing, trophy making, plate engraving, and vinyl placement for professional installation
• Experienced in Signlabs, Corel Draw, and Xenetech programs
• Was in charge of packaging and shipping all outgoing orders
• Oversaw all incoming product from vendors as well as shipping companies.
• Installed vinyl on vehicle doors, windows and body panels for partial coverage or complete wraps.
• Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
• Designed new sign graphics and layouts to match customer specifications.
• Imported customer designs into software and verified dimensions, checked for errors and made corrections.
• Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
• Completed finish trimming, grommeting and hemming on signage.
• Assembled interior signs and added tactile or braille additions to substrate.
• Created custom signs for customers with quality builds and careful installation.
• Set machines for engraving and laser etching of completed designs.
• Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
• Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
• Maintained production and processing equipment in clean states and good working order to optimize performance.
• Read job orders and inspected workpieces to determine work procedures and materials required.
• Applied coatings such as paint, ink or lacquer to protect or decorate workpiece surfaces using spray guns, pens and brushes.
• Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.

As the warehouse manager I oversee all shipping and receiving

• I am also in charge of manufacturing etched glass to fill customer orders
• I oversee ordering the glass needed to manufacture to fill orders
• I oversee all custom orders as well as creating new designs for our catalogs
• Sandblasting glass
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
• Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Conducted research to address shipping errors and packaging mistakes.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Enhanced slot control of freight in warehouse by optimizing organization efforts.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
• Kept corporate departments and customers updated on critical shipments.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Divided and categorized cargo received and redirected shipments in response to customer requests.

Working with a small company to rehab houses was a great experience

• Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
• I was responsible for overseeing the plumbers and painters, as well as taking on many challenging tasks myself
• I was responsible for many tasks including landscaping, demolition, reconstruction, drywall work, painting, hanging crown molding, and design work.
• Directed projects according to schedule and quality demands.
• Inspected sights to evaluate safety, operations and crew performance against objectives.
• Sourced suppliers and purchased necessary materials for work.
• Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Assisted residents with daily hygiene and living tasks.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
• Oversaw budget to manage expenditures and control costs.

I oversaw all ordering of merchandise, as well as making sure that the department was stocked on the sales floor

• Scheduling associates to make sure that there would be appropriate staffing was a requirement as well
• The most challenging aspect of the job though was the customer service, not because it was hard, but because it was creative
• I loved being able to help people figure out how to make an idea a reality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.