Jennifer Soto
York,PA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
B&G Home Remodeling + Repair, LLC
01.2018 - Current
- As an operations manager my job is to make the company run smoothly
- I handle a variety of different things
- Answering the phone, scheduling appointments, Payroll, mileage tracker, managing quick books, also I finalize contracts, and complete and submit estimate sheets and invoices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant manager Dispatching
12.2009 - 10.2016
- Contact Brokers and Shippers to negotiate rates and obtain loads for drivers
- Dispatch all drivers to pick and deliver locations
- Assist with processing payroll, Complete contracts with various brokers and shippers, answer phones, create and maintain all files, fax rate agreements and contracts to clients, complete invoices using Microsoft Excel and Microsoft Word, provide excellent customer service to all clients, and maintain open communications with customers and drivers.
Sale Associate
J-crew
10.2008 - 11.2008
- Greet customers immediately in a friendly and approachable manner; provides customer with professional, personalized customer service to promote sales by increasing customer awareness of J- Crew's brands; operate cash register and insure that the totals registered on the cash register matches the draw.
Room Attendant
Willow Valley Resort
11.2007 - 05.2008
- Responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel
- Responsibilities include: servicing guest room daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies
- Communicate effectively with guests and team member.
Education
Nursing -
Lancaster Career & Technology Center
Willow Street, PAHigh school or equivalent -
Lampeter Strasburg High School
Lampeter, PA2008
Skills
- Microsoft Office (4 years)
- QuickBooks (1 year)
- Management
- Operations
- Excel
- Microsoft Word
- MS Office
- Payroll
Certification
Adult residential license, 10/01/19, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operations Manager
B&G Home Remodeling + Repair, LLC
01.2018 - Current
Assistant manager Dispatching
12.2009 - 10.2016
Sale Associate
J-crew
10.2008 - 11.2008
Room Attendant
Willow Valley Resort
11.2007 - 05.2008
Nursing -
Lancaster Career & Technology Center
High school or equivalent -
Lampeter Strasburg High School
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