Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Soto

Orange City,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.


Accomplished Special Education Paraprofessional offering more than 3 years aiding instructors in the classroom and promoting individualized learning techniques.

Overview

8
8
years of professional experience

Work History

Paraprofessional

Volusia County Schools
05.2023 - Current
  • Reported on student progress, behavior, and social skills to parents.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Tailored lesson plans for students with emotional and cognitive disabilities.

Bank Teller

TRUIST
05.2021 - 05.2023
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.

Member Service Representative

Launch Credit Union
10.2017 - 05.2021
  • Verified customer identification and documentation for compliant transactions.
  • Educated and engaged customers with new bank products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Resolved customer issues through thorough dispute investigation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL
08-2012

Skills

  • Reading support
  • Social support
  • Classroom support
  • Documentation
  • Financial transactions expertise
  • Financial planning expert
  • Loan origination
  • Customer service-focused
  • Cash counting
  • Deposit and withdrawal management
  • Signature verification
  • Time management

Timeline

Paraprofessional

Volusia County Schools
05.2023 - Current

Bank Teller

TRUIST
05.2021 - 05.2023

Member Service Representative

Launch Credit Union
10.2017 - 05.2021

High School Diploma -

Daytona State College

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