Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Sottolano

Albany

Summary

Dedicated professional with a track record of enhancing customer service excellence at North Albany IGA. Leveraged customer assistance and cash handling skills to improve transaction accuracy. Achieved notable client satisfaction by blending patience, empathy, and work ethic. Excelled in maintaining a clean, safe environment, underscoring reliability and punctuality.

Overview

21
21
years of professional experience

Work History

Cashier/Front End Manager

North Albany IGA
04.2018 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Direct Support Professional

Chamberlain House Inc
01.2004 - 10.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.

Pricing Coordinator

North Albany IGA
10.2022 - 09.2024

Applied price changes from corporate office to our local system.

Printed and hung all shelf tags throughout the store.

Designed and hung sale signs for all sales displays

Wrote up new inventory items to enter in the local system and send to the corporate office so our files would match

Ordered blank tags and signs for use in the store

Ensured prices on the shelf matched price at the register.

Education

Bachelor Of Arts - Business Administration

Eastern Mennonite University
Harrisonburg, VA
04.1996

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality

Timeline

Pricing Coordinator

North Albany IGA
10.2022 - 09.2024

Cashier/Front End Manager

North Albany IGA
04.2018 - 10.2022

Direct Support Professional

Chamberlain House Inc
01.2004 - 10.2017

Bachelor Of Arts - Business Administration

Eastern Mennonite University
Jennifer Sottolano