Jennifer Southerland

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Expanded customer base through cold calling, networking, and relationship building.
• Worked as the stores business sales representative to meet or exceed store goals for business accounts.

Assisting customers with all of their wireless, home internet, home phone, and entertainment needs , including cable and streaming options. Assisting in money handling and proper safe keeping of customer information. Utilizing multiple programs to maintain customer accounts and personal information. Assisting in training new employees on multiple programs and product and service knowledge, Keeping up to date on the latest technology advancements with our products and services. Assisting in working at different stores if staffing availability is low. Another important part of my role is to maintain a set quota the company requires for our product and services every month and reaching or exceeding that goal. other duties include monthly inventory count and keeping the store clean and inviting.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.