Summary
Overview
Work History
Education
Skills
Accomplishments
Spectrum Elite Sales Club winner, 2022
Timeline
Generic

Jennifer Southerland

Columbus,OH

Summary

Proven Sales Representative with a track record of exceeding quotas, adept in customer relationship building and sales presentations. Leveraged interpersonal communication skills and sales expertise to expand customer bases and foster trust-based relationships, significantly enhancing customer satisfaction and repeat business. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Motivated manager with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.

Overview

2025
2025
years of professional experience

Work History

Sales Representative

Sprint
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Worked as the stores business sales representative to meet or exceed store goals for business accounts.

Sales Representative

Spectrum
01.2021 - Current

Assisting customers with all of their wireless, home internet, home phone, and entertainment needs , including cable and streaming options. Assisting in money handling and proper safe keeping of customer information. Utilizing multiple programs to maintain customer accounts and personal information. Assisting in training new employees on multiple programs and product and service knowledge, Keeping up to date on the latest technology advancements with our products and services. Assisting in working at different stores if staffing availability is low. Another important part of my role is to maintain a set quota the company requires for our product and services every month and reaching or exceeding that goal. other duties include monthly inventory count and keeping the store clean and inviting.

Assistant Manager

Verizon Wireless by Wireless Express
09.2019 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Business Administration

Ashford University
Clinton, IA
11-2016

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales Presentations
  • Sales closing

Accomplishments

Constantly exceeding sales goals since I had started with Spectrum, Along with the Elite Sales club award.

Spectrum Elite Sales Club winner, 2022

As an Elite Sales Club winner, I had maintained number one in my store in all metrics month over month along with high ranking in the district and Region since I started my career with Spectrum.

Timeline

Sales Representative

Spectrum
01.2021 - Current

Assistant Manager

Verizon Wireless by Wireless Express
09.2019 - 12.2021

Sales Representative

Sprint

Bachelor of Arts - Business Administration

Ashford University
Jennifer Southerland