Jennifer Southwell
Big Rapids
Summary
Highly skilled MSW graduate with a strong background in individual counseling, group facilitation, and program management. Proficient in designing and implementing effective interventions and treatment strategies, utilizing assessments and collaborating with healthcare professionals. Demonstrated expertise in crisis intervention and providing comprehensive support to individuals in need. Committed to making a positive impact by leveraging knowledge and experience to empower others on their journey towards personal growth and well-being.
Overview
18
18
years of professional experience
Work History
Oncology Social Worker
Corewell Health Susan P. Wheatlake
01.2024 - Current
Assistant Store Manager
Walmart
12.2018 - 09.2022
- Scheduled and delegated assignments to maximize coverage
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction
- Monitored inventory levels to plan orders and meet store demands
- Built and managed successful retail teams through recruiting, training and encouragement
- Trained staff in customer service, merchandising and security monitoring
- Oversaw expenses, deposits and receipts to support recordkeeping
- Reduced shrinkage with successful loss prevention strategies
- Enforced employee adherence to company practices, policies and procedures
- Collaborated with store manager to meet revenue goals
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Inspired team members to drive performance, collaboration and teamwork
- Coordinated solutions to resolve escalated customer service issues
- Exceeded revenue targets through strategic promotional planning and merchandising strategies
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
- Supervised and disciplined employees to reach performance targets
- Controlled costs, forecasting demand and ordering appropriate product levels to fulfill needs
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Boosted sales through successful advertising campaigns
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Established clear expectations and objectives for team members and helped each achieve goals
- Planned layouts for optimum workflows and business results
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Coordinated financial or budget activities to fund operations and maximize investments
- Conducted periodic performance reviews to assess employee performance
- Established departmental policies and goals in conjunction with board members and organization officials
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products
- Supervised administrative activities directly related to making products or providing services
Store Manager
Peebles
01.2007 - 12.2018
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Managed inventory audits, financial reconciliations and sales reporting
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Oversaw employee recruiting, onboarding and training on store procedures
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Identified new opportunities to increase sales and achieve store targets
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Led team by example to maintain focus on performance and achieving targets
- Maintained high store standards in merchandising, security and visual presentation
- Received and acted on customer feedback to boost return custom rate
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Held employees accountable to company policies, procedures and service standards
- Boosted sales through successful advertising campaigns
- Planned layouts for optimum workflows and business results
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Established clear expectations and objectives for team members and helped each achieve goals
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Established departmental policies and goals in conjunction with board members and organization officials
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products
- Supervised administrative activities directly related to making products or providing services
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Developed advertising campaigns or sales promotions to increase brand awareness
- Set prices or credit terms for goods or services based on forecasts or customer demand
- Coordinated financial or budget activities to fund operations and maximize investments
- Conducted periodic performance reviews to assess employee performance
- Evaluated supplier performance by price, quality and on-time delivery
MSW Clinical Intern
Eagle Village
09.2017 - 09.2018
- Completed assessments of children suspected of being victims of neglect or abuse
- Worked under supervision of qualified social work professionals to intervene in emergency situations and implemented strategies to de-escalate and stabilize situations
- Performed in house counseling sessions with foster parents
- Attended and participated in court hearings regarding care of patients
- Coordinated with families and caregivers to arrange support for minors
- Conducted intake interviews, built initial connections with applicants and gathered assistance requirements
- Reviewed client case files to check on treatment results and recommended care plan updates to maintain progress
- Evaluated home environments and conducted thorough risk assessments to help develop cases
- Prepared and processed paperwork in compliance with regulations established by governing bodies and applicable laws
- Assisted individuals with meeting mental health, housing and employment support needs
- Identified needed services by combining information gleaned from patient interviews with knowledge of program resources
- Provided mental health counseling to individuals, groups and families
- Offered both individual and group counseling services to help clients deal with issues
- Conducted initial assessments of clients' situations to determine needs and goals
- Kept meticulous and compliant documentation covering case activities for each individual
- Educated patients and loved ones about legal rights and available services
MSW Clinical Intern
Metron
09.2016 - 09.2017
- Assisted with administrative duties
- Applied social work best practices to complete psychosocial assessments and help diagnose and treat diverse issues with well-coordinated care plans
- Took detailed notes of team and client meetings and maintained records staff attorney level of proficiency
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Led 1on1 counseling and group therapy sessions
- Shared information with clients and support networks detailing available services, eligibility requirements and benefits relevant to individual needs
- Worked under supervision of qualified social work professionals to intervene in emergency situations and implemented strategies to de-escalate and stabilize situations
- Reviewed client case files to check on treatment results and recommended care plan updates to maintain progress
- Conducted intake interviews, built initial connections with applicants and gathered assistance requirements
- Prepared and processed paperwork in compliance with regulations established by governing bodies and applicable laws
- Conducted initial assessments of clients' situations to determine needs and goals
- Identified needed services by combining information gleaned from patient interviews with knowledge of program resources
- Educated patients and loved ones about legal rights and available services
- Assisted geriatric patients with living full and independent lives, aiding in securing physical, social and economic support
- Provided mental health counseling to individuals, groups and families
- Kept meticulous and compliant documentation covering case activities for each individual
Education
MSW -
Ferris State University
Big Rapids, Michigan02.2023
Masters of Criminal Justice - Business Administration
Ferris State University
Big Rapids, Michigan08.2016
Bachelor of Arts (B.A.) -
Ferris State University
Big Rapids, Michigan12.2010
Skills
- Records Management
- Operations Oversight
- Customer Relations
- Department Oversight
- Business Development
- Staff Management
- Assignment Delegation
- Time Management
- Customer Service and Engagement
- Database Management
- Performance Evaluations
- Mentoring and Coaching
- Regulatory Compliance
- Work Planning and Prioritization
- Strategic Planning
- Hiring and Training
- Program Administration
- Customer Service Management
- Team Building and Leadership
- Microsoft Office Suite
- Issue Resolution
- Attention to Detail
- Staff Supervision
- Problem-Solving
- Records Maintenance
- POS Systems
- Case Management
- Group Counseling
- Advocacy for Clients
- One on One Counseling
Accomplishments
Published Author for my MSW thesis.
Timeline
Oncology Social Worker
Corewell Health Susan P. Wheatlake
01.2024 - Current
Assistant Store Manager
Walmart
12.2018 - 09.2022
MSW Clinical Intern
Eagle Village
09.2017 - 09.2018
MSW Clinical Intern
Metron
09.2016 - 09.2017
Store Manager
Peebles
01.2007 - 12.2018
Masters of Criminal Justice - Business Administration
Ferris State University
Bachelor of Arts (B.A.) -
Ferris State University
MSW -
Ferris State University
Similar Profiles
Samantha SteigSamantha Steig
Registered Nurse at Corewell Health Susan P. Wheatlake Cancer CenterRegistered Nurse at Corewell Health Susan P. Wheatlake Cancer Center
Debra BrunetteDebra Brunette
CERTIFIED DIABETES EDUCATOR at COREWELL HEALTH WEST DIABETES AND ENDOCRINOLOGYCERTIFIED DIABETES EDUCATOR at COREWELL HEALTH WEST DIABETES AND ENDOCRINOLOGY
DENICE SCHAEFFERDENICE SCHAEFFER
GME Specialist at Corewell Health East, (Formerly Beaumont Health South)GME Specialist at Corewell Health East, (Formerly Beaumont Health South)
David GonzalezDavid Gonzalez
Admiral at GPM InvestmentsAdmiral at GPM Investments
Hunter MontagueHunter Montague
Warehouse Associate at Powerline Supply Co.Warehouse Associate at Powerline Supply Co.