JENNIFER SPARKS
Grain Valley,MO
Summary
I'm a dedicated professional who is goal-oriented, diligent and passionate. I'm dependable with track record of success in my field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
RCA SPECIALIST
US Bank
Kansas City, MO
12.2021 - Current
- Assists in the implementation of an effective risk management framework
- Coordinates data collection and compilation, generating reports.
- Contributed to various projects and initiatives, actively assessing and implementing internal policies and procedures to ensure compliance with laws and regulations.
- Demonstrates strong problem-solving skills efficiently and effectively.
- Works closely with multiple departments to assist in the implementation of Risk/Audit and Compliance.
- Utilized software and tools to streamline processes and optimize performance.
- Effectively manages my time to meet deadlines and complete tasks on schedule.
- Established and maintained positive working relationships with colleagues and supervisors.
- Engages in continuous training to meet company standards.
CLIENT RELATIONSHIP CONSULTANT 3
US BANK
LEES SUMMIT
12.2019 - 12.2021
- Handled and resolved customer service issues and inquiries
- Opened new accounts, managed credit cards, oversaw loans and facilitated wire transfers
- Managed daily teller transactions and provided support to both existing and new customers, helping them achieve their financial objectives and fostering stronger connections.
- Oversaw branch operations on a daily basis, conducted teller audits, reviewed new accounts and loan exceptions in order to minimize branch losses
- Communicating with our partners (Investments, Mortgage, Treasury Management and Payment Solutions) to maximize the relationship with our consumer and business customers.
ASSISTANT BRANCH MANAGER
US BANK
LEES SUMMIT
05.2017 - 12.2019
- Assisted Management in leading a high-volume branch, including daily operations, sales, customer service
- Examined workflow to create a streamline for internal procedures to be operationally sound for yearly audits
- Managed and helped develop the branch teller staff, providing weekly coaching and quarterly performance reviews that apply to the US Bank policies, procedures and set goals
- Maintained deadlines that were given by the district operations manager.
PERSONAL BANKER
US BANK
LEES SUMMIT
08.2013 - 05.2017
- Responsible for resolving customer service issues and inquires
- Open new accounts, credit cards, manage loans, wire transfers, referring customers to our partners for investing, business banking loans and products Assisting our current customers and new customers with all their financial goals and to build deeper relationships
- Demonstrate excellent customer service to meet all customer's needs
- Responsible a business and consumer pipeline to help branch achieve goals.
Education
Longview Community College
01.1993
Skills
- Leadership
- Loss Prevention
- Communication
- Proficient in Microsoft Office applications
- Word processing
- Excel
- Risk/Compliance/Audit competencies
- Multitasking
- Data Analysis
- Organizational Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Analytical Skills
Timeline
RCA SPECIALIST
US Bank
12.2021 - Current
CLIENT RELATIONSHIP CONSULTANT 3
US BANK
12.2019 - 12.2021
ASSISTANT BRANCH MANAGER
US BANK
05.2017 - 12.2019
PERSONAL BANKER
US BANK
08.2013 - 05.2017
Longview Community College