Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Spear

Summary

Adept at fostering positive customer relationships, I excelled in complaint handling and CRM software at Affiliated Computer Services. My tenure there saw a significant enhancement in customer satisfaction through efficient problem resolution and relationship building, showcasing my ability to manage sensitive information and streamline operations.

Overview

19
19
years of professional experience

Work History

Deli Customer Service Clerk

Pruett's Market
03.2019 - 12.2024
  • Provided knowledgeable recommendations on suitable pairings of meats, cheeses, condiments, and other complementary items for customers seeking advice on their purchases.
  • Assisted in training new employees, sharing best practices for excellent customer service.
  • Reduced waste costs by effectively managing perishable inventory through proper rotation and storage techniques.
  • Served as a valuable resource for shoppers with dietary restrictions or special requests by offering appropriate alternatives from our extensive deli selection.

Restaurant Team Member

Southern Star Restaurant
10.2013 - 02.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Office Manager

Frostburg Taxi
08.2009 - 10.2011
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Customer Care Representative

Affiliated Computer Services
07.2005 - 10.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Education

High School Diploma -

Red Bank High School
Chattanooga, TN
04-1988

Skills

  • Customer service
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations
  • Conflict mediation
  • Customer relationship management
  • Documentation and reporting
  • CRM software

Timeline

Deli Customer Service Clerk

Pruett's Market
03.2019 - 12.2024

Restaurant Team Member

Southern Star Restaurant
10.2013 - 02.2019

Office Manager

Frostburg Taxi
08.2009 - 10.2011

Customer Care Representative

Affiliated Computer Services
07.2005 - 10.2011

High School Diploma -

Red Bank High School

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Jennifer Spear