Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Speiser

Boiling Springs,PA

Summary

Proven visionary leader in Human Resources, adept at enhancing employee retention and satisfaction through strategic planning and organizational development. Seasoned Trusted Advisor with experience as Consultative Leader who works in tandem with leadership team to drive people strategy to support business objectives. Experience in organizational design and change management that deliver efficiencies and functional capabilities. Diverse industry experience including Technology, Healthcare, Financial Services, Operations and Manufacturing. Strong acumen in change leadership, innovation, strategic initiatives, leadership development and talent acquisition. At Transitions Healthcare, LLC, spearheaded talent management strategies, and championed a culture of continuous improvement. Skilled in employment law and effective communication, my passion is to drive organizational success by aligning HR initiatives with business objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Director, Human Resources

Transitions Healthcare, LLC
03.2022 - Current
  • Enhanced employee retention by implementing effective talent management strategies and career development programs.
  • Implemented enterprise wide set of HR to metrics to evaluate HR effectiveness and impact on business objectives.
  • Streamlined HR operations by consolidating systems, automating processes, and improving overall efficiency.
  • Reduced recruitment costs with targeted hiring campaigns, strategic partnerships, and efficient onboarding processes, while reducing annual spend by 40%.
  • Increased employee satisfaction through the development of comprehensive benefits packages and work-life balance initiatives that has netted over $500k savings annually.
  • Championed a culture of continuous improvement by creating an environment that encouraged feedback, innovation and open communication among all levels of staff.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Designed and executed a compensation and benefits playbook to attract and retain key talent.
  • Utilize HR technology to improve efficiency and employee experience.
  • Navigated complex employment law matters in collaboration with legal counsel to ensure company compliance with all relevant regulations at federal, state, and local levels.
  • Facilitated merger and acquisition activity including due diligence assessments related to human capital implications and led post-merger integration efforts from an HR perspective.
  • Partnered closely with senior leadership teams in developing strategic workforce plans aligned to current and future needs.

Agency Principal

Allstate Insurance
01.2015 - 01.2022
  • Founded and built from scratch The Speiser Allstate Agency , growing revenue to over $60k in first year.
  • Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.

HR Director, Northeast Region

Fiserv, Inc.
03.2007 - 11.2014
  • Enhanced employee satisfaction by implementing streamlined HR processes and tools.
  • Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
  • Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
  • Established strong relationships with both employees and management teams, fostering a collaborative work environment.
  • Designed performance management systems that supported employee development and organizational success.
  • Project leader for introduction of Workday to entire organization.
  • Developed and delivered monthly education session for enterprise wide HR team members to grow knowledge around strategic direction of a publicly traded organization.
  • Key member of strategy team to implement and drive Fiserv 2.0.

Sr. HR Business Partner

Fiserv, Inc.
02.2003 - 03.2007
  • Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
  • Streamlined HR processes for improved efficiency, leading to better decision-making and resource allocation.
  • Developed and executed comprehensive training programs to enhance workforce skills and productivity.
  • Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
  • Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
  • Established key performance indicators for HR functions, measuring success against established benchmarks.
  • Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
  • Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
  • Optimized onboarding processes for new hires, increasing time-to-productivity ratios significantly.

HR Manager

Fiserv, Inc.
01.1999 - 02.2003
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Established clear succession plans to ensure leadership continuity during periods of transition or growth.
  • Created a structured internship program, fostering strong relationships with educational institutions and attracting new talent to the organization.

Education

Bachelor of Arts - Education

West Chester University
West Chester, PA

Skills

  • Career Development
  • Retention Strategies
  • Employment law
  • Organizational Development
  • Strategic Planning
  • Budget Administration
  • Data and Trends Analysis
  • Leadership Training and Development
  • Recruitment and hiring
  • Effective Communication
  • Forecasting Employment Needs

Certification

Six Sigma Green Belt

Licensed Life and Health-PA and MD

Licensed Casualty and Property-PA and MD

Licensed SIE, Series 6 and 63-PA and MD

Predictive Index Interpreter and Educator

Timeline

Senior Director, Human Resources

Transitions Healthcare, LLC
03.2022 - Current

Agency Principal

Allstate Insurance
01.2015 - 01.2022

HR Director, Northeast Region

Fiserv, Inc.
03.2007 - 11.2014

Sr. HR Business Partner

Fiserv, Inc.
02.2003 - 03.2007

HR Manager

Fiserv, Inc.
01.1999 - 02.2003

Bachelor of Arts - Education

West Chester University

Six Sigma Green Belt

Licensed Life and Health-PA and MD

Licensed Casualty and Property-PA and MD

Licensed SIE, Series 6 and 63-PA and MD

Predictive Index Interpreter and Educator

Jennifer Speiser