Jennifer Spence

ICU/IMCU/ED Healthcare Provider:

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.

Discharge Nurse:

• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
• Throughput / bed management: all units.

Clinical Resource RN:

• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Opened new IMCU unit with IMCU boot camp
• Managed Telemetry Monitor new hire program

CCU/PCU/ED/ORTHO/REHAB Provider:

• Enhanced interdisciplinary communication through comprehensive documentation, ensuring accuracy and timely information sharing among team members.
• Medication administration, care plan implementation, wound care, and assessment.
• Triaged patients and delegated treatment needs to qualified staff and specialized departments.

Clinical Nurse Education:

• Mentored new nurses, offering guidance on best practices and fostering a supportive learning environment within the critical care setting.
• Lead Preceptor
• EMR education

PCU Nurse Manager:

• Managed all staff within PCU
• Maintained up-to-date knowledge on advancements in critical care nursing through continuing education opportunities and professional affiliations.
• Promoted patient safety by implementing programs for staff to adhere to strict infection control protocols and active monitoring for potential complications.
• Achieved high levels of patient satisfaction through empathetic communication, addressing concerns promptly, and involving patients in decision-making processes.
• Enhanced the overall quality of patient care by actively participating in unit-based committees and contributing valuable insights on best practices and policy development.
• Contributed to facility-wide quality improvement initiatives by identifying areas for improvement in practice standards and working collaboratively to implement changes.