Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Generic

Jennifer Spencer

Radcliff,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Delivery Driver

GrubHub
04.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • 100% offer compliment/acceptance rate for delivers within last 14 days
  • 100% on time arrival to merchant over last 14 days
  • 83% schedule adherence over last 14 days (only dropped block due to my son being sick)
  • Completed on-time deliveries by choosing best and most efficient routes
  • Delivered packages to customer doorsteps and business offices
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Expedited deliveries to meet customer deadlines and requirements
  • Managed customer inquiries and complaints in polite and professional manner
  • Verified accuracy of all deliveries against order forms
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Successfully avoided time delivery delays by carefully planning best routes
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments
  • Documented mileage, deliveries, pickups, customer issues and damages

Delivery Driver

DoorDash
03.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Has 5 star customer rating according to last 100 delivers
  • 100% acceptance rate out of last 100 orders that was given to me
  • 99% completion rate out of last 100 delivers
  • 93% on time or early delivers that I have completed over time
  • 4,359 total delivers
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Kept detailed records of deliveries and money received from customers.

Call Center Representative

Schedule It
07.2016 - 11.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Call Center Representative

Bluegrass Cellular
06.2012 - 12.2015
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Approved and terminated customer contracts upon request.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Headcount

River City Management
03.2009 - 05.2012
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Cashier/floor Associate

Goodys
07.2005 - 07.2008
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

High School Diploma -

John Hardin High School
Elizabethtown, KY
06.2007

Skills

  • Gathering Requirements
  • Deadline Adherence
  • Customer Preferences
  • Customer Loyalty
  • Schedule Management
  • Cash Register Operations
  • Payment Processing
  • Providing Feedback
  • Delivery Management
  • Proper Storage Procedures
  • Customer Buying Habits
  • Online Ordering Familiarity
  • Personal Shopping
  • Delivery Procedures
  • Mobile Ordering Understanding
  • Product Knowledge
  • Safety Rules
  • Phone Systems
  • POS Inventory System Operation
  • Loyalty Programs
  • Effective Multitasking
  • Credit and Debt Card Processing
  • Customer Relations
  • Shopping Management
  • Order Coordination
  • Merchandise Selection
  • Visual Displays
  • Bank Deposits
  • Productivity Performance
  • Rewards Programs
  • Safe Equipment Handling
  • Compliance Requirements
  • Information Management
  • Display Arrangements
  • Hygiene Standards
  • Verbal and Written Communication
  • Information Updates
  • Guest Inquiries
  • Quality Deliverables
  • Cash Register Systems
  • Rewards Tracking
  • Food Handling Standards
  • Standard Operating Procedures Understanding
  • Restock Shelves
  • Guest Satisfaction
  • Company Safety Procedures
  • Health Code Requirements
  • Bagging Items
  • Completing Purchases
  • Performance Goals
  • Time Management
  • GPS and Route Planning
  • Map Reading Skills
  • Customer Service
  • Knowledge of State Roads and Highways
  • Route Management
  • Customer Response
  • Delivery Schedule Development
  • Client Relationship Management
  • Food Delivery
  • Responsible Driver
  • Local Delivery
  • Shopping Orders
  • Delivery Record Keeping
  • Attention to Detail
  • Fluent in English
  • Customer Relationships
  • Contactless Deliveries
  • Ability to Lift 50 Pounds
  • Dependability and Honesty
  • Communication and Interpersonal Skills
  • Spanish Fluency
  • Order Adjustments
  • Efficiency and Time Management

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Languages

English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Full Professional
German
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver

GrubHub
04.2023 - Current

Delivery Driver

DoorDash
03.2021 - Current

Call Center Representative

Schedule It
07.2016 - 11.2018

Call Center Representative

Bluegrass Cellular
06.2012 - 12.2015

Headcount

River City Management
03.2009 - 05.2012

Cashier/floor Associate

Goodys
07.2005 - 07.2008

High School Diploma -

John Hardin High School

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Jennifer Spencer