Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager
Jennifer Spencer

Jennifer Spencer

Administrative Assistant
Tacoma

Summary

Experienced individual offering 18 years of customer service with a strong record of reliability, organization, teamwork, and dedication. Personable and energetic with skills in employee scheduling, money transactions, bookkeeping, and team management. Exceptional at learning quickly and eager to develop and advance professionally into a more challenging position.

Overview

5
5
years of professional experience

Work History

Office Administrator

Actriv Healthcare
08.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.

Staffing Coordinator

Actriv Healthcare
08.2021 - 09.2022
  • Assisted by calling and scheduling upcoming shifts with providers, informing them of pay rate and shift scheduled.
  • Worked closely with providers to schedule travel contracts in and out of state.
  • Actively making phone calls to facilities to build relationships by understanding their needs and concerns.
  • Answered multi-line phone system, routing calls and transferred messages/calls to proper departments.
  • Addressed daily emails sent by facilities and providers.
  • Quickly problem solving urgent issues.
  • Daily, weekly and monthly checks on various facilities calendars to oversee any issues or open shifts to complete.

Shift Manager

Walgreens
02.2020 - 08.2021
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Receptionist Administrator

Duane Weber Insurance
05.2020 - 10.2020
  • Opened office and retrieved mail at Post Office beforehand.
  • Answered incoming calls and redirected if needed to proper department.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Maintained high standards of customer service by building relationships with clients.
  • Performed policy renewals, payments, and detailed bookkeeping of all documents.
  • Obtained and processed payments from clients for policies renewals and monthly payments.

Seasonal Customer Service Representative

REI
02.2019 - 06.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

High School Diploma -

Sumner High School
Sumner, WA
06.2007

Skills

  • Telephone Reception
  • File Maintenance
  • Office Supply Management
  • Document Scanning
  • Database Entry
  • Event Coordination
  • Customer Engagement
  • Scheduling

Accomplishments

  • Customer Service AREA Award-Walgreens 2021
  • Customer Service DISTRICT Award-Walgreens 2021

Timeline

Office Administrator

Actriv Healthcare
08.2021 - Current

Staffing Coordinator

Actriv Healthcare
08.2021 - 09.2022

Receptionist Administrator

Duane Weber Insurance
05.2020 - 10.2020

Shift Manager

Walgreens
02.2020 - 08.2021

Seasonal Customer Service Representative

REI
02.2019 - 06.2019

High School Diploma -

Sumner High School
Jennifer SpencerAdministrative Assistant