Jennifer Spencer
Elgin,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
27
27
years of professional experience
Work History
Cash Application Specialist
Summit Companies
08.2024 - Current
- Accurately apply customer payments from various sources, such as checks, ACH, wires, and credit cards, to the correct customer accounts and invoices.
- Contacting collectors and sometimes customers via email to obtain missing remittance details.
- Utilize various software programs, such as Sage, Oracle, Wells Fargo Integrated Receivables, and Microsoft Office, to process customer payments.
- I possess strong attention to detail, problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.
- Collaborate with my team to resolve payment issues.
- I adapt quickly to shifting priorities, such as switching to different programs in a short amount of time.
Biometrics Technician
Amentum, Government Contractor
03.2023 - 07.2024
- Enhanced client satisfaction by providing thorough immigration case assistance and guidance.
- Reduced processing times by efficiently organizing and prioritizing caseloads.
- Supported clients in navigating complex government websites and forms, easing stress associated with immigration process.
- Provided exceptional customer service, addressing client questions in timely manner while maintaining professionalism throughout interactions.
- Developed strong rapport with clients from diverse backgrounds by demonstrating empathy and understanding during difficult moments in their immigration journey.
- Handled sensitive personal information discreetly, adhering strictly to confidentiality rules and regulations.
- Provided exceptional customer service to applicants, addressing concerns and answering questions about the process.
- Trained new technicians in best practices for biometric data collection, resulting in a more cohesive team environment.
- Accelerated case completion times by prioritizing urgent requests from government agencies or law enforcement organizations.
- Performed administrative duties such as scheduling appointments, managing inventory, and maintaining records to support efficient workflow.
Computer Assisted Ordering Technician
Defense Commissary Agency
05.2020 - 08.2022
- Maintains the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands.
- Uses radio-frequency hand-held terminals to gather data necessary to update and adjust inventory
- Records and updates Balance on Hand (BOH) data; maintains perpetual inventory and audits credits
- Performs daily inventory audit of items not-in-stock and overwrite items
- Evaluates stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse.
- Interfaces with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affecting CAO
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
Store Associate
Defense Commissary Agency
12.2018 - 05.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Logged reports, expenses, receipts and sales documents into digital database.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Office Assistant
RallyArt Tattoo
07.2016 - 09.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Program Assistant
Morale Welfare And Recreation
07.2014 - 06.2016
- Supported planning and coordination of program and associated activities.
- Assisted teacher with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
Program Assistant
Moral Welfare And Recreation
04.2010 - 06.2012
- Supported planning and coordination of program and associated activities.
- Assisted teacher with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
Underwriting Assistant
ACE European Group
09.2003 - 09.2006
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Assisted Underwriter by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Entered details such as payments, account information and call logs into Ajax system.
Judicial Clerk
Oberlandesgericht Frankfurt
08.1998 - 08.2001
- Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
- Attended court proceedings to hear arguments and document necessary case information for judge's review.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Updated firm's database with new information for client records and financial documents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate Of Business Administration -
Hans Boeckler Schule
Frankfurt Germany09.2001
Skills
- Customer Service
- Word Processing
- Reading Comprehension
- Fluent in German
- Microsoft Excel proficiency
- Payment Processing
- Invoice Verification
- Payment Transactions
- Problem-solving abilities
- Customer service support
- Billing Data Verification
- Teamwork and Collaboration
- Inquiry Handling
- Cash application
Timeline
Cash Application Specialist
Summit Companies
08.2024 - Current
Biometrics Technician
Amentum, Government Contractor
03.2023 - 07.2024
Computer Assisted Ordering Technician
Defense Commissary Agency
05.2020 - 08.2022
Store Associate
Defense Commissary Agency
12.2018 - 05.2020
Office Assistant
RallyArt Tattoo
07.2016 - 09.2018
Program Assistant
Morale Welfare And Recreation
07.2014 - 06.2016
Program Assistant
Moral Welfare And Recreation
04.2010 - 06.2012
Underwriting Assistant
ACE European Group
09.2003 - 09.2006
Judicial Clerk
Oberlandesgericht Frankfurt
08.1998 - 08.2001
Associate Of Business Administration -
Hans Boeckler Schule