Jennifer Spicer
Azle,Texas
Summary
Flexible team player recognized for organization, communication, and multitasking. Loyal self-starter with exceptional determination and perseverance to drive projects to successful completion with enthusiasm. Highly experienced in customer service with professional expertise. Proficient in Microsoft Office.
Overview
24
24
years of professional experience
Work History
Manager, Business Development
Cook Children's Healthcare System
Fort Worth, Texas
01.2019 - Current
- Analyzed competitor activities to gain insights into industry trends and develop competitive advantage strategies.
- Conducted market research to identify potential customers and new opportunities for growth.
- Monitored industry trends and regulatory changes impacting the organization's operations; adjusted strategies accordingly.
- Created and maintained strong customer relationships through effective communication and collaboration.
- Engaged key stakeholders in strategic planning initiatives that aligned with organizational vision and mission.
- Maintained a high level of professionalism while representing the organization at conferences and industry events.
- Built strong relationships with external partners and vendors that resulted in increased sales volume and higher margins.
- Recruited, trained, managed, mentored, evaluated performance of team members.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Supported sales team members to drive growth and development.
- Led and motivated 5 employees through supervision, training and coaching on duties and daily operational activities.
Physician Liaison, Senior
Cook Children's Healthcare System
Fort Worth, TX
09.2013 - 01.2019
- Developed and maintained relationships with physicians and other healthcare professionals to promote organization's services.
- Led and motivated 4 employees through supervision, training and coaching on duties and daily operational activities.
- Identified new referral sources, developed marketing materials, and coordinated outreach activities.
- Assisted in the development of physician referral network by meeting with existing and potential referring physicians.
- Scheduled appointments and met with organizational decision makers, engaging each to develop referrals.
- Maintained professionality and efficiency while working closely with leadership.
Executive Assistant
Cook Children's Home Health
Fort Worth, TX
12.2006 - 09.2013
- Maintained confidential records and files related to executive operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Managed daily invoices, reports and proposals.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Act as backup for Office Manager
- Back up for Payroll input
- Oversee Office Manager and Receptionist
Office Manager
Cook Children's Home Health
Fort Worth, TX
12.2005 - 12.2006
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations and employee including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Liaison to IT department and vendor
Patient Service Coordinator/Document Tracking Rep
Cook Children's Home Health
Fort Worth, TX
03.2003 - 12.2005
- Process incoming referrals
- Coordinate delivery of supplies and/or clinical services for patients
- Customer contact for pricing, re-orders and shipping/delivery of supplies
- Verify insurance on a monthly bases
- Prepare and confirm tickets for patient supply orders
Referral Coordinator/Receptionist
HealthFirst Medical Park
Azle, TX
05.2000 - 03.2003
- Check in and out patients in clinic
- Setup up patient appointments
- Verify patient insurance
- Set up specialist appointments for patients
- Answer mulitiple phone lines
- Office filing
Education
MBA - Business Administration And Management
University of Phoenix
Phoenix, AZ01-2017
Bachelor of Science - Communication And Marketing
University Of Phoenix
Phoenix, AZ01-2016
Associate of Arts -
Axia College/University of Phoenix
Phoenix, AZSkills
- Competitive Analysis
- Business Development
- Customer Service
- Relationship Building
- Decision-Making
- Strategic Partnerships
- CRM Platforms
- Relationship Development
- Territory and Account Management
- Market Research
- Competitor Monitoring
- Marketing
- Staff Management
Timeline
Manager, Business Development
Cook Children's Healthcare System
01.2019 - Current
Physician Liaison, Senior
Cook Children's Healthcare System
09.2013 - 01.2019
Executive Assistant
Cook Children's Home Health
12.2006 - 09.2013
Office Manager
Cook Children's Home Health
12.2005 - 12.2006
Patient Service Coordinator/Document Tracking Rep
Cook Children's Home Health
03.2003 - 12.2005
Referral Coordinator/Receptionist
HealthFirst Medical Park
05.2000 - 03.2003
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Communication And Marketing
University Of Phoenix
Associate of Arts -
Axia College/University of Phoenix
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