Jennifer Spinazola
Joliet,IL
Summary
Accomplished Administrative Assistant with a proven track record at Carillon Adult Master Association, excelling in customer service and Microsoft Excel. Demonstrated ability to enhance office efficiency and confidentiality, coupled with a commitment to exceptional client relations, led to significant improvements in operational effectiveness and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Carillon Adult Master Association
02.2022 - Current
- Provide assistance to the Community Manager.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and reported to different committees.
- Optimized calendar management for clubs, committees, and meetings strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintain website.
- Create & edit monthly newsletter.
- Approve home sales.
- Provide new residents with orientations.
- Maintain and seek new advertisers.
- Handle & process assessments and fees.
- Maintain monthly, weekly and daily calendar, reservations & requests.
- Schedule day trips for residents.
Assistant Store Manager
Sprint/T-Mobile
08.2014 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shift Supervisor
Starbucks
05.2010 - 07.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
Associate of Applied Science -
Fox Business College
Oak Lawn, ILSkills
- Customer Service
- Data Entry
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Spreadsheets
Timeline
Administrative Assistant
Carillon Adult Master Association
02.2022 - Current
Assistant Store Manager
Sprint/T-Mobile
08.2014 - 01.2022
Shift Supervisor
Starbucks
05.2010 - 07.2012
Associate of Applied Science -
Fox Business College