Jennifer Springer
Pelzer,SC
Summary
Accomplished Certified Medical Assistant with a robust background in clinical and administrative tasks, notably at Prisma Hospital System. Excelled in phlebotomy, laboratory testing, and patient care, enhancing patient flow and accuracy in diagnostics. Proficient in EMR systems and adept at improving patient satisfaction through effective communication and care. Demonstrates a keen ability to multitask and adapt to fast-paced environments, ensuring high-quality patient service. Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Prisma Health Upstate Child Psychiatry
04.2017 - Current
- Assessed patients` temperature, pulse and blood pressure and recorded in electronic medical records.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Scheduled appointments, registered patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant / Phlebotomist
Internal Medicine Of Greenville
07.2010 - 04.2017
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Certified Medical Assistant
Doctors Care Urgent Care
09.2011 - 07.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Nursing Assistant
Cottages At Brushy Creek
01.2007 - 11.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant Home Health
Kelly Services
02.2004 - 01.2007
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Cared for residents in their homes delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support.
Certified Nursing Assistant
National Health Care
02.2003 - 02.2004
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
Certified Medical Assistant - Medical Assisting
Greenville Technical College
Greenville, SC02.2010
Skills
- Routine Laboratory Testing
- Patient documentation
- HIPAA Compliance
- Specimens collection and processing
- Patient Assessments
- Patient Scheduling
- Vital Sign Monitoring
- Medical Terminology
- Electronic Health Records
- Reliable team player
- Compassionate caregiver
- Patient-focused care
- Maintaining confidentiality
- Data Entry
- Clinical Documentation
- CPR
- Adaptable
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Child & Adolescent Psychiatry Excellence Award
Affiliations
- AAMA
Certification
- CMA - Certified Medical Assistant (AAMA)
- AHA - BLS /CPR/AED
Timeline
Certified Medical Assistant
Prisma Health Upstate Child Psychiatry
04.2017 - Current
Certified Medical Assistant
Doctors Care Urgent Care
09.2011 - 07.2013
Certified Medical Assistant / Phlebotomist
Internal Medicine Of Greenville
07.2010 - 04.2017
Certified Nursing Assistant
Cottages At Brushy Creek
01.2007 - 11.2010
Certified Nursing Assistant Home Health
Kelly Services
02.2004 - 01.2007
Certified Nursing Assistant
National Health Care
02.2003 - 02.2004
Certified Medical Assistant - Medical Assisting
Greenville Technical College
- CMA - Certified Medical Assistant (AAMA)
- AHA - BLS /CPR/AED
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