Jennifer Staats
Central Square,NY
Summary
I have been with the bank for almost 20 years. I started as Summer Help and quickly moved up to back up head teller. Almost 6 years ago I took a Head Teller position at my current branch. I love it. I have completely broadened my horizons and am able to do almost any task that's handed to me. I do customer service work, teller work, head teller work, etc. I am a notary as well and completed all the necessary work that goes along with that.
Overview
19
19
years of professional experience
Work History
Universal Banker / CSR / Head Teller
Fulton Savings Bank
06.2004 - Current
- Actively listens to customers and handles concerns quickly
- Handles customer inquiries and suggestions courteously and professionally.
- Answers constant flow of customer calls with minimal wait times.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updates account information to maintain customer records.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Responds to customer requests for products, services, and company information.
- Processes customer service orders promptly to increase customer satisfaction.
- Balancing and maintaining the vault and cash recyclers.
- Maintains the cash recyclers daily and fixes any root problems. Also, I help other branches that call me with questions regarding the machines or any head teller questions.
- Performs monthly audits on the tellers, vaults and ATM's.
- Orders cash and coin needed through the Fed to keep our branch in wonderful working order.
- Oversees the teller line and perform overrides and any questions when needed.
- Monthly, doing the over and short reports for the branch and also audit the branch alarms.
- Very quick to fix a problem when asked to do so or fix whatever needs to be fixed.
- Multitasking is key, jumping from teller line to desk or whatever needs to be done to keep the branch actively flowing.
- Cross-trained and backed up other customer service managers.
- Have performed Branch Manager duties when the prior Manager was out on sick leave for almost a year.
Education
No Degree - Business Administration
Cayuga County Community College
Fulton, NYSkills
- Teller Support
- Employee Training Assistance
- Customer Service
- Products and Services Knowledge
- New Account Setup
- Money Transfers
- Employee Motivation
- Check Cashing and Withdrawals
- Opening and Closing Procedures
- Security Knowledge
- ATM Balancing
- Money Handling
- Account Openings
- Staff Training
- Teller Experience
- Audit Procedures
Timeline
Universal Banker / CSR / Head Teller
Fulton Savings Bank
06.2004 - Current
No Degree - Business Administration
Cayuga County Community College
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