Jennifer Stabnow
Lakewood,WA
Overview
23
23
years of professional experience
Work History
Office Manager
Dawg Dumpsters
Athens, GA
05.2021 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Created and maintain company website
- Worked with SEO managers to increase website traffic
- Increased traffic by 48%
- Established workflow processes, trained personnel
Customer Service Representative Level 2
Kaiser Permanente
Renton, WA
11.2018 - Current
- Provide second level support in customer service handling issues escalated within unit, researching special member issues to provide problem solving solutions
- Mentored new employee training
- Take payments and set up recurring payments for members
- Assisted members with web support
- Provide support with special call backs and escalations
- Handle inquiries and complaints escalated from Level 1 customer service representatives and Executive Offices
- Resolve issues with Medicare, limited tracking, CPT and diagnostic coding.
- Provide fee quotes
Customer Service Representative - Level 1
Kaiser Permanente
Renton, WA
09.2010 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolve complaints and inquires
- Provide education to members and member representatives regarding medical coverage, claims, referrals, eligibility and billing.
- Research issues, Interact with other departments to help resolve or escalate member issues
- Identify errors and steps to correct them
Rental Consultant
Dobler Management Company Inc
Tacoma, WA
11.2008 - 08.2010
- Tour prospects, process rental applications and resident screening
- Conduct business errands including making bank deposits, purchasing supplies, post office mailings, etc
- Knowledge of Fair Housing Laws and regulations, Washington State and Federal laws and regulations
- Accept rent payments, assist in resolving resident complaints
Leasing Consultant
American Management Services / Pinnacle
Tacoma , WA
10.2007 - 10.2008
- LIHTC, Section 42, HUD and Section 8 experience
- Tour prospects, process rental applications and resident screening
- Conduct business errands including making bank deposits, purchasing supplies, post office mailings, etc
- Knowledge of Fair Housing Laws and regulations, Washington State and Federal laws and regulations
- Accept rent payments, assist in resolving resident complaints
Customer Service Specialist
Fedex Kinkos
Tacoma, WA
11.2005 - 10.2007
- Shift lead, Responsible for opening and closing center
- Prepare daily deposits
- Ensure outstanding customer service
- Consult and produce customers orders using Adobe Suite, copiers, printers and finishing equipment
System Service Representative
IBM
Seattle , WA
08.2003 - 08.2005
- Provide excellent customer service in a complex and fast-paced field computer services environment
- Trained in troubleshooting and repair of IBM Systems
- Successfully managed complex parts accountability system
- Work collaboratively with internal and customer IT support to solve complex problems with hardware and software
- Perform customer installation activities
Assistant
American Artist's Group
Bogart, GA
12.2001 - 06.2002
- Created computer layout of sales sheets using Microsoft Office
- Shipping management
- Production of greeting cards, setting up computer templates
- Light bookkeeping
Technical Student Apprentice
Clarke County School District
Athens, GA
08.2000 - 05.2002
- Troubleshoot and repair desktop computer systems
- Diagnose and repair network problems
- Create Software and Web Pages
- Install new computer systems in classrooms and computer labs
Education
No Degree - Telecommunications Management
DeVry University
Decatur, GAHigh School Diploma -
Clarke Central High School
Athens, GA05.2002
Skills
- Staff Training
- Proficient in Microsoft Office, Adobe Suite
- Used to working in fast paced, high intensity work environment
- Excellent Customer Service skills
- Excellent peer relationships and teamwork skills
- Timely and accurate administrative and reporting skills
Timeline
Office Manager
Dawg Dumpsters
05.2021 - Current
Customer Service Representative Level 2
Kaiser Permanente
11.2018 - Current
Customer Service Representative - Level 1
Kaiser Permanente
09.2010 - 11.2018
Rental Consultant
Dobler Management Company Inc
11.2008 - 08.2010
Leasing Consultant
American Management Services / Pinnacle
10.2007 - 10.2008
Customer Service Specialist
Fedex Kinkos
11.2005 - 10.2007
System Service Representative
IBM
08.2003 - 08.2005
Assistant
American Artist's Group
12.2001 - 06.2002
Technical Student Apprentice
Clarke County School District
08.2000 - 05.2002
No Degree - Telecommunications Management
DeVry University
High School Diploma -
Clarke Central High School
Similar Profiles
Bryce GomezBryce Gomez
Project Manager/ Sales Manager at Priority DumpstersProject Manager/ Sales Manager at Priority Dumpsters
Joshua PetterleJoshua Petterle
Owner at Monster Dumpsters and Junk RemovalOwner at Monster Dumpsters and Junk Removal
Douglas O'ConnellDouglas O'Connell
Operations Manager at Texicano DumpstersOperations Manager at Texicano Dumpsters
Alfred CollinsAlfred Collins
Public Safety Officer at U.W. Northwest HospitalPublic Safety Officer at U.W. Northwest Hospital
Tanisha N. RobertsTanisha N. Roberts
General Manager at McdonaldsGeneral Manager at Mcdonalds