Jennifer Stacey
Delaware,OH
Summary
Dynamic Senior Account Manager with extensive experience at Church Mutual Insurance Company, excelling in client relationship management and insurance policy analysis. Proven track record of enhancing client satisfaction and retention through exceptional service and strategic upselling. Adept at cross-department collaboration, driving business growth while mentoring new professionals.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Account Manager
Church Mutual Insurance Company
03.2016 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Gathered renewal information for our underwriting team, allowing new renewal policies to be presented to clients.
- Participates in many company project teams to provide an account managers voice to the project.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Grew the value of my book of business through sub-line sales and upselling existing customers policies.
- Analyzed customers insurance needs and provided insurance recommendations to adequately cover their exposures.
- Assisted insureds in finding non-insurance related risk management ideas to help protect their entities.
- Mentored and helped train new account management professionals to develop skills and increase company revenue.
Customer Service Representative
Church Mutual Insurance Company
11.1998 - 03.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Sold sub-lines and upsold policies based on customers growing needs.
Account Manager
Church Mutual Insurance Company
03.2008 - 03.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem positive.
Regional Sales Representative
Church Mutual Insurance Company Insurance Company
03.2000 - 03.2008
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Maintained, renewed and grew a provided book of business.
- Met annual sales goals to add to the companies success.
- Evaluated prospects needs to create the insurance policy that was tailored to the prospect.
Education
Bachelor Of Science - Life Science With Concentration of Molcular Biology
Otterbein University
Westerville, OH05.1998
Skills
- Insurance policy analysis
- Client relationship management
- Sales strategy development
- Account portfolio management
- Risk management solutions
- Customer service
- Cross-department collaboration
Accomplishments
Inaugural Account Manager Leadership Council member serving a 4 year term.
Presidents Circle Award winner in 2003 and 2006
Certification
CIC (Certified Insurance Counselor) designation
CRM (Certified Risk Manager) designation
Timeline
Senior Account Manager
Church Mutual Insurance Company
03.2016 - Current
Account Manager
Church Mutual Insurance Company
03.2008 - 03.2016
Regional Sales Representative
Church Mutual Insurance Company Insurance Company
03.2000 - 03.2008
Customer Service Representative
Church Mutual Insurance Company
11.1998 - 03.2000
Bachelor Of Science - Life Science With Concentration of Molcular Biology
Otterbein University
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