Jennifer Stack
Saginaw,MI
Summary
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Overview
9
9
years of professional experience
Work History
Front Desk Assistant
MyMichigan Orthopedics & Sports Medicine
12.2023 - 07.2025
- Managed patient check-in processes to ensure efficient appointment scheduling.
- Assisted with patient inquiries, providing accurate information on services and procedures.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained organized records of patient data using electronic health record systems.
- Scheduled follow-up appointments, improving patient engagement and continuity of care.
- Implemented office procedures that streamlined front desk operations for better efficiency.
- Developed strong relationships with patients, fostering a welcoming environment at the practice.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Administrative Assistant
G.W. Heating and Cooling
01.2020 - 01.2023
- Coordinated scheduling and managed calendar for senior leadership, ensuring efficient time management.
- Developed and maintained filing systems, improving document retrieval efficiency by optimizing organization.
- Assisted in preparing reports and presentations, enhancing communication of departmental updates and metrics.
- Processed incoming correspondence and inquiries, providing timely responses to enhance customer service satisfaction.
- Supported team members with administrative tasks, fostering collaboration and improving overall workflow efficiency.
Office Manager
Great Lakes Bay Logistics
03.2018 - 01.2020
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between departments to enhance collaboration and information sharing.
- Developed and implemented office procedures, improving overall efficiency and productivity.
- Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
- Monitored budget expenditures, identifying cost-saving opportunities without compromising service quality.
- Streamlined scheduling processes for meetings and events, optimizing time management across the organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Purchasing Manager
ATS Printing
11.2016 - 03.2018
- Developed and implemented procurement strategies to enhance operational efficiency and cost-effectiveness.
- Negotiated contracts with suppliers, ensuring favorable terms and maintaining quality standards.
- Managed inventory levels, optimizing stock turnover rates to reduce holding costs.
- Led cross-functional teams in supplier selection processes, fostering collaboration between departments.
Skills
- Excellent communication
- Problem-solving skill
- Scheduling appointments
- Attention to detail
- Administrative skills
- Time management
Timeline
Front Desk Assistant
MyMichigan Orthopedics & Sports Medicine
12.2023 - 07.2025
Administrative Assistant
G.W. Heating and Cooling
01.2020 - 01.2023
Office Manager
Great Lakes Bay Logistics
03.2018 - 01.2020
Purchasing Manager
ATS Printing
11.2016 - 03.2018
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