Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Staley

Appleton,WI

Summary

I am a dedicated, professional server with experience in managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. I have a solid track record of enhancing guest experiences by building relationships to increase loyalty and repeat business.

Overview

24
24
years of professional experience

Work History

Lead Server

Mark’s Eastside
03.2011 - Current
  • Lead Server for team
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Assisted with daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

BJ Clancy’s
03.2007 - 03.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Menasha Grill
03.2001 - 03.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Fox Valley Technical College
Appleton, WI
01-2003

Skills

  • Positive and friendly attitude
  • Problem-solving
  • Attention to detail
  • Organization and efficiency
  • POS system operations
  • Toast system operations
  • Responsible and trustworthy
  • Relationship building

Timeline

Lead Server

Mark’s Eastside
03.2011 - Current

Server

BJ Clancy’s
03.2007 - 03.2011

Server

Menasha Grill
03.2001 - 03.2011

High School Diploma -

Fox Valley Technical College

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Jennifer Staley