Jennifer Stamp
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated nursing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Manager Nurse Call Center
Optum Services Inc.
10.2007 - Current
- Provided real-time coaching, guidance and feedback to nurse advisors to achieve development goals.
- Strong manager effectiveness.
- Led monthly team meetings and 1 on 1 staff coaching to review performance, set targets and motivate staff.
- Using innovative methods, developed training materials and collaborated with training team to deliver effective learning opportunities.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Hired, trained and onboarded new nurse advisors.
- Worked closely with account management teams for high touch clients, ensuring high performance standards are met.
- Supported numerous projects aimed at process improvement including job aid development.
- Led URAC Accreditation for Nurseline Call Center. Developed best practices for consistent audit preparations. Organized data from clinical teams. Clearly presented case and nurse data in audits which resulted in excellent audit results.
Education
Bachelor Of Science - Nursing
Capella University
Minneapolis, MN12.2018
Associate Of Science - Nursing
College of St. Catherine
Minneapolis, MN12.2001
Skills
- Quality Assurance
- Call Center Management
- Performance Management
- Workforce Management
- Process Improvement
- Collaboration
- Key Performance Indicators
- Staff Training and Development
- Over 6 years nursing experience in clinical settings including acute care, corrections, and homecare
Accomplishments
Clinical Sages winner (2020), Employee Engagement Leader (2014-2016), UHG Clinical Leadership Program (2016), Capella Nursing Honor Society (2017).
Licensing
Unrestricted active RN licenses in Alabama, Arizona, California, Connecticut, Georgia, Iowa, Minnesota, Mississippi, Nebraska, Nevada, Ohio, Oklahoma, Pennsylvania, South Dakota, Washington, Wisconsin, Wyoming.
Timeline
Manager Nurse Call Center
Optum Services Inc.
10.2007 - Current
Bachelor Of Science - Nursing
Capella University
Associate Of Science - Nursing
College of St. Catherine
Similar Profiles
Sage GlaudeSage Glaude
Associate Clinical Admin Coordinator at Optum Services Inc.Associate Clinical Admin Coordinator at Optum Services Inc.
SATISH BORRASATISH BORRA
Sr Salesforce Developer at Optum Services Inc.Sr Salesforce Developer at Optum Services Inc.
ASHLEY MIDDLETONASHLEY MIDDLETON
Service Escalation Account Manager at Optum Services, IncService Escalation Account Manager at Optum Services, Inc
PHILLOJAY SIMPSONPHILLOJAY SIMPSON
Call Center Manager/AT&T/DIRECTV Call Center Manager/Hiring and Recruiting Manager at AT&T/DIRECTVCall Center Manager/AT&T/DIRECTV Call Center Manager/Hiring and Recruiting Manager at AT&T/DIRECTV
Michelle ArmellaMichelle Armella
Nurse Manager, PACT Call Center at Department of Veterans AffairsNurse Manager, PACT Call Center at Department of Veterans Affairs