Summary
Overview
Work History
Education
Skills
Timeline
Generic
JENNIFER STAMPER

JENNIFER STAMPER

Cincinnati,OH

Summary

Service- focused General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

General Manager

Dewey's Pizza
08.2018 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations and employee evaluations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Operating Partner

P.F. Chang's
09.2011 - 08.2018
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Education

Bachelor of Science - Business

University of Cincinnati
Cincinnati, OH
03.2025

Associate of Applied Science - Hospitality Management

Cincinnati State Technical And Community College
Cincinnati, OH
09.2013

Skills

  • Customer Retention
  • Staff Supervision
  • Project Management
  • Customer Relationship Management
  • Schedule Management
  • Business Administration
  • P&L Management
  • Quality Management
  • Effective Leader
  • Staff Training/Development
  • ServSafe Certified

Timeline

General Manager

Dewey's Pizza
08.2018 - Current

Assistant Operating Partner

P.F. Chang's
09.2011 - 08.2018

Bachelor of Science - Business

University of Cincinnati

Associate of Applied Science - Hospitality Management

Cincinnati State Technical And Community College
JENNIFER STAMPER