Dynamic Customer Support Specialist with a proven track record at Express Move It LLC, excelling in conflict resolution and CRM data analysis. Recognized for enhancing customer satisfaction through empathetic communication and innovative problem-solving, consistently delivering exceptional service and fostering strong client relationships. Committed to achieving positive outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Express Move It LLC
05.2017 - Current
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Elevated customer support experience by adopting customer-first approach in all interactions.
Home Health Nurse
Mdj Group Mr. Raymond Hutchinson
05.2012 - 04.2017
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Elevated customer support experience by adopting customer-first approach in all interactions.
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing