Jennifer Stamps
El Paso
Summary
Dynamic Customer Support Specialist with a proven track record at Express Move It LLC, excelling in conflict resolution and CRM data analysis. Recognized for enhancing customer satisfaction through empathetic communication and innovative problem-solving, consistently delivering exceptional service and fostering strong client relationships. Committed to achieving positive outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Express Move It LLC
05.2017 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Home Health Nurse
Mdj Group Mr. Raymond Hutchinson
05.2012 - 04.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Education
High School Diploma -
Eastside Highschool
Greenville, SC05-1994
Skills
- Critical Thinking for Solutions
- Conflict Resolution Skills
- CRM Data Analysis
- CRM System Proficiency
- Engaged Listening Ability
- Prioritization and Time Management
- Effective Multitasking
- Empathetic Communication
- Critical Thinking Skills
- Innovative Problem Solving
Timeline
Customer Service Representative
Express Move It LLC
05.2017 - Current
Home Health Nurse
Mdj Group Mr. Raymond Hutchinson
05.2012 - 04.2017
High School Diploma -
Eastside Highschool
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