Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Stancil

Richmond,VA

Summary

Accomplished Patient Care Coordinator with a proven track record at Hype Counseling Services, enhancing patient satisfaction and streamlining healthcare processes. Demonstrates exceptional organizational skills and HIPAA compliance, alongside critical thinking abilities. Achieved a significant reduction in patient wait times, showcasing a commitment to efficiency and privacy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Hype Counseling Services
01.2022 - 11.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Administrative Assistant

Aapco Of Richmond
03.2014 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Front End Manager

Food Fanatics Catering & Delivery
03.2004 - 01.2009
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Recorded financial transactions and performed account reconciliations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Meadowbrook High School
Chesterfield, VA
06-1994

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling

Certification


  • Mental Health First Aid Certification - Mental Health First Aid USA.
  • Certified Peer Recovery Specialist - Virginia Certification Board

Timeline

Patient Care Coordinator

Hype Counseling Services
01.2022 - 11.2023

Administrative Assistant

Aapco Of Richmond
03.2014 - 09.2021

Front End Manager

Food Fanatics Catering & Delivery
03.2004 - 01.2009

High School Diploma -

Meadowbrook High School

Similar Profiles

CREATE PROFILE
Jennifer Stancil