Summary
Overview
Work History
Education
Skills
Accomplishments
Special Training
Career Overview
References
Timeline
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Jennifer St Andre

Jennifer St Andre

Jackson,MI

Summary

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

31
31
years of professional experience

Work History

General Manager of Operations

Even Stevens Inc. (The Hunt Club)
07.1999 - Current
  • Carefully interviewed, selected, trained and supervised staff, as well as counseled and disciplined them when necessary
  • Earned management's trust by serving as key holder and responsibly opening and closing store
  • Organized weekly sales reports for the owner to track product success
  • Launched marketing strategies which resulted in growth of customer base
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Accurately balanced cash drawer after every shift
  • Managed payroll duties, by gathering the appropriate information for the accountant
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • In charge of all transactions involving the Liquor Control Commission and Michigan Health department for compliance and ordering

Skill Building Manager

The Community Respite Center
07.2006 - 01.2007
  • Worked directly with Lifeways and other non profit organizations to achieve the best skill building program for our disabled clients
  • Researched and updated all required materials needed for inventory and file auditing
  • Hired all of the employees that took disabled clients through the skill building program
  • Met with clients and their caregivers to ensure that I was matching them with the best employee to carry out their goals with the skill building program.

Account Executive

Jackson Radio Works
09.2003 - 10.2004
  • Maintain assigned account bases while developing new accounts
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
  • Provide clients with estimates of the costs of advertising products or services
  • Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance
  • Prepare promotional plans, sales literature, media kits, and sales contracts, using computer
  • Draw up contracts for advertising work, and collect payments due
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge.

Secretary

Grand Valley State University School of Social Work
09.1993 - 04.1995
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
  • Mail newsletters, promotional material, and other information.

Education

Bachelor's Degree - Social Science-Psychology

Michigan State University
01.1998

Skills

  • Staff Development
  • Operations Management
  • Financial Management
  • Inventory Management
  • Customer Retention
  • Marketing
  • Data Analysis
  • Contract Management
  • Organizational Management
  • Incidents management
  • Labor Relations
  • Business Planning
  • Customer Service
  • Health and safety compliance
  • Social Media Marketing
  • Team Leadership

Accomplishments

  • Customer Service: Consistently received positive feedback and created repeat business by developing long-term relationships with customers. Handled guest complaints, while maintaining a positive experience for all guests.
  • Database Maintenance: Assisted in the managing of the company database by programming, and modifying information. Computed data reports by providing required weekly, monthly and quarterly reports listing sales figures and inventory reports.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Assisted the General Manager with all payroll duties. Handled high volume sales with cash, credit and gift card transactions, balancing cash drawer at end of shift with accuracy.
  • Conflict Resolution: Responsible for handling customer and employee inquiries, accurately providing information to ensure the resolution of product/service complaints and excellent customer satisfaction.

Special Training

  • Fred Pryor Seminars: "Effective Communication in the Work Place"
  • Fred Pryor Seminars: "How to Supervise People"
  • Fred Pryor Seminars: "Social Media Marketing"

Career Overview

Dedicated General Manager motivated to maintain customer satisfaction and contribute to company success.

References

References can be available upon request.

Timeline

Skill Building Manager

The Community Respite Center
07.2006 - 01.2007

Account Executive

Jackson Radio Works
09.2003 - 10.2004

General Manager of Operations

Even Stevens Inc. (The Hunt Club)
07.1999 - Current

Secretary

Grand Valley State University School of Social Work
09.1993 - 04.1995

Bachelor's Degree - Social Science-Psychology

Michigan State University

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Jennifer St Andre