Jennifer Stawarski
Akron,NY
Summary
Experienced Maintenance Manager with 14+ years in Residential and Commercial real estate. Team builder that mentors and sets goals to meet the Organizational Key Results. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Streetlane Homes
07.2022 - Current
- Manage 7 Maintenance Coordinators managing over 5,000 homes in multiple states
- Develop training guides, policies and procedures for current Maintenance Coordinators to reference and provide guidance to new hires
- Review and approve bid proposals and invoices to ensure reasonable pricing
- Consistently meet company KPI's – Open WO’s – Home Count, Aging WO’s, turn around time, etc…
- Train and mentor Maintenance Coordinators throughout the company
- Source and routinely meet with vendors to discuss craftmanship, costs and turn around time
- Update Investors on their portfolios
- Develop relationships with HOA, Property Management and Turns to streamline and build partnership throughout the company
- Assist onboarding Call Center for after hours
- Train and assign tasks to offshore assistants
- Review leases and warranty's
- Create and distribute weekly and monthly reports for senior management and maintenance team
- Foster superior customer service
- Meet with team multiple times a week to track progress, set goals, and provide support and guidance
- Create templates to be sent to residents, clients and vendors
- Monitor workload and balance home counts s
- Identify tenant responsible repairs
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Collaborated with other departments to verify completion of maintenance tasks.
- Created and submitted detailed reports to highlight maintenance activities
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintenance Coordinator
Streetlane Homes
02.2022 - 07.2022
- Dispatched work orders using the Yardi system
- Eliminated backlog greater than 20 days
- Provided customer service to residents
- Troubleshot Maintenance issues over the phone to try to find resolve prior to dispatch
- Provided On Call support on a rotating basis
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Contributed to development, implementation, and execution of maintenance programs.
Senior Maintenance Administrator
Uniland Development Co., Inc
02.2020 - 02.2022
- Managed and mentored Maintenance staff
- Set goals to ensure department metrics were met
- Worked effectively with Property Management, Accounting and various departments
- Obtained quotes for Project Costs, managed bid package quotes, prepared and awarded contracted services
- Oversaw Scheduled and Preventive Maintenance
- Dispatched mechanics in the field
- Obtained COI's
- Implemented system improvements and streamlined processes including writing all department policies and procedures
- Developed, managed and approved various department reports and systems including budget variance reports, monthly metrics, purchase orders, work orders, invoicing and warranty tracking information
Maintenance Coordinator
Uniland Development Co., Inc
01.2016 - 02.2020
- Coordinate all maintenance functions for over 400 buildings in the WNY area
- Researched and hired highly trusted contractors
- Monitored maintenance scheduling and reported maintenance team information to management
- Answered incoming calls from customers and dispatched technicians
- Entered work orders using the Yardi system
- Ordered, reviewed proofs and scheduled signage installations
- Initiated Make-Ready work orders and ensured timely billing
- Processed invoices
- Reviewed equipment logs and updated information in system
- Provided updates on status of completion
- Completed work orders ensuring accuracy of labor and materials
- Maintained vehicle maintenance and on-call schedule
Education
Associate of Science - Office Management
Erie Community College
Amherst, New YorkSkills
- Contract Management
- Project Management
- Yardi
- Happy Inspector
- Salesforce
- Sigma
- FotoNotes
- Accurate and Precise
- Spreadsheet Tracking
- Staff Management
- Employee Performance Evaluations
- Template Construction
- Continuous Improvements
- Coordinate Work
- Team Leadership
- Dependable and Consistent
- Employee Scheduling
- Vendor Relationship Management
- Task Prioritization
- Project Management
- Resolve Grievances
- Develop Policies
- Preventive Maintenance
- Maintenance Planning
Certification
- Soft Skills Management Training
Volunteer - Puppy Mill Rescue Team
I foster discarded dogs and puppies from mills. YTD 39 saves that would have otherwise been euthanized.
Timeline
Maintenance Manager
Streetlane Homes
07.2022 - Current
Maintenance Coordinator
Streetlane Homes
02.2022 - 07.2022
Senior Maintenance Administrator
Uniland Development Co., Inc
02.2020 - 02.2022
Maintenance Coordinator
Uniland Development Co., Inc
01.2016 - 02.2020
Associate of Science - Office Management
Erie Community College
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