Jennifer Stedman
Clermont,FL
Summary
Studious Professional offering over 15 years of experience in customer facing employment settings. Top-tier skills in cultivating relationships for optimum operational success. Analytical problem solver and critical thinker with remarkable decision-making, organizational and multi-tasking abilities. Ready to tackle new challenges and build success with exciting organization.
Overview
23
23
years of professional experience
Work History
Small Business Owner
CPR Madison
Madison, Wisconsin
01.2005 - 10.2020
- Spearheaded training and certification processes for 1000's of individuals, corporate staffers, and healthcare providers to serve optimally in emergencies.
- Worked in conjunction with business owners and managers to provide education on workplace emergency preparation.
- Developed and set into motion corporate Emergency Action Plans for as required by OSHA.
- Maintained professional demeanor in training environment by adhering to pre-set time frames, detailed organization, and thorough advance preparation for trainings.
- Cultivated and strengthened lasting client relationships using partnerships with Better Business Bureau.
- Built loyal account base and long-term business relationships with repeat accounts by quickly and accurately providing information when asked.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Maintained up-to-date administrative records to monitor operational conditions and costs.
- Promoted business via social media to generate leads and maximize brand identity.
Regional Flight Attendant
Air Wisconsin Airlines Corporation
Appleton, WI
08.2019 - 03.2020
- Lone flight attendant aboard 50 - passenger CRJ900.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Refugee Resettlement Employment/Education Team Leader
Jewish Social Services
Madison, WI
01.2014 - 12.2016
- Provided instruction, mentoring, and acclamation assistance to new refugees taking part in 9-month employment and education program.
- Focused on career development, job search and application strategies, resume writing and interview skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems in employment and educational situations.
- Prepared individuals for later educational and employment experiences by encouraging exploration of learning opportunities, self-ownership, and perseverance through challenging tasks.
- Developed strong relationships with potential employers and education administrators within community.
- Finalized workflow for and supervised dedicated team of 10 volunteers, prioritized equitable task delegation.
- Collaborated with program administrators, organization staff and fellow team leads to address problems and grow participant success.
Event Fundraiser and Community Educator
American Heart Association
Madison, WI
01.2013 - 12.2016
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Increased fundraising numbers by over 100% by leveraging effective communications and outreach strategies.
- Attended events to develop professional network of potential donors.
- Researched and identified potential donors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Presented information regarding CPR, heart health and stroke to groups of 10 people.
- Worked closely with Program Manager to ascertain information that needed to be discussed in presentation.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Education
Bachelor of Arts - Human Services
Upper Iowa University
Madison, WI 03.2017
Skills
- PC/MAC Operating Systems
- Skilled in Microsoft Office suite
- Administrative and Office Support
- Adult, Child, Infant AED and CPR
- Written and Oral Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Cultural Awareness
- Establishing and Maintaining Relationships
- Critical Thinking
- Situational Awareness
Timeline
Regional Flight Attendant
Air Wisconsin Airlines Corporation
08.2019 - 03.2020
Refugee Resettlement Employment/Education Team Leader
Jewish Social Services
01.2014 - 12.2016
Event Fundraiser and Community Educator
American Heart Association
01.2013 - 12.2016
Small Business Owner
CPR Madison
01.2005 - 10.2020
Bachelor of Arts - Human Services
Upper Iowa University
Similar Profiles
Parissa ShayestehParissa Shayesteh
BLS Instructor at American Red Cross and American Heart Association CPR, Heart CPRBLS Instructor at American Red Cross and American Heart Association CPR, Heart CPR
Syed ShahSyed Shah
Marketer at Vivi CPRMarketer at Vivi CPR
Blake MortonBlake Morton
Laborer at Home CPRLaborer at Home CPR
Blaine AswellBlaine Aswell
Delivery Driver/Customer Service Representative at Exodus Trading Co.Delivery Driver/Customer Service Representative at Exodus Trading Co.
Omyra CherrezOmyra Cherrez
Guidance Clerk II at Lake County School DistrictGuidance Clerk II at Lake County School District