Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Renaissance Reenactment through the Society of Creative Anachronism and the Adrian Empire
Timeline
Generic

Jennifer Steele

Las Vegas,NV

Summary

CAREER SUMMARY Seasoned professional with over 10+ years in technical and customer service Proven track record of accurate data entry and problem resolution Effective networker able to foster community relations and partnerships Professional, detail-oriented mindset with experience utilizing proprietary software Dedicated Office Assistant with over 10+ successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Softwear, Family TRAC's, Odyssey, SAP, and Caseload Pro (Family TRAC's 2.0) systems for Department of Juvenile Justice, and Regional Justice, and history achieving high data output.

Overview

15
15
years of professional experience

Work History

Legal Office Specialist

Clark County Juvenile Justice
01.2020 - Current
  • Trained up to 10 staff in operational duties, software, expectations, and technical procedures
  • Facilitated strong communication and accountability with managers and employees
  • Consistently delegated workloads in responsible, prioritized manner
  • Demonstrated strong analytical, organizational, and problem-solving skills within all aspects of operations
  • Implemented, executed standardized training procedures, resulting in improved efficiency
  • Improved company compliance by distributing pertinent regulations to colleagues during unique, critical situations
  • Determined and monitored standards of efficiency for various supervisors, managers, and directors
  • Created and cultivated long-term relationships with customers to continuously meet their needs
  • Delivered exceptional customer experiences by ensuring quality service was provided during each customer interaction, in-person or via telephone and e-mail
  • Provided efficient and professional delivery service, answered customer questions, resolved problems/concerns and interacted in polite and caring manner
  • Fostered community relationships
  • Exhibited courteous, respectful demeanor to all staff and customers
  • Liaised with in-house departments to define and deliver customer's requirements
  • Maintained strict confidentiality of customer and department information
  • Organized, multi-tasked, and worked under pressure to meet deadlines in positive and professional manner
  • Performed accurate and expedient data entry to record personal, insurance, and legal information, utilized in court and law enforcement proceedings
  • Facilitated report collection & data storage for public and private entities
  • Managed and ordered parts, office supplies, restock, and other office and inventory items
  • Provided administrative support including preparing and sending documents, organizing meeting details, managing operational schedules, and receiving telecommunications
  • Research & verify information utilized in billing for juvenile probationary commitments
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Delivered clerical support by handling range of routine and special requirements.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Screened visitors and issued badges to maintain safety and security.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Collaborated with various departments to complete assigned tasks.
  • Monitored security to help maintain equipment, data and information safety.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Performs difficult, complex, technical and/or specialized confidential legal office support work, exercised independent judgment, application of technical skills, and knowledge of detailed or specialized activities related to department to which assigned.
  • Researches and assembles information from variety of sources for completion of forms or preparation of reports; makes arithmetic and statistical calculations.
  • Provides information to public or to County staff that requires use of judgment and application of policies, rules or procedures.
  • Organizes, maintains and purges various departmental or court files.
  • Types correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using typewriter or computer.
  • Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
  • Enters and retrieves data and prepares reports using computer; reviews such reports for accuracy and makes corrections as required; access statewide confidential computer data networks.
  • Receives and processes fees, fines and other monies; prepares receipts and balances such money.
  • Contributes to efficiency and effectiveness of unit's service to its customers by offering suggestions and directing or participating as active member of work team.
  • Oversees and personally performs variety of office administrative details such as ordering supplies, arranging for repair of equipment, transmitting information, and keeping reference materials up to date; arrange meetings.
  • Acts as receptionist and receives and screens visitors and telephone calls and directs caller to proper person or personally handles call; operates standard office equipment.
  • Train others in work procedures or provide lead direction to other support staff.

Juvenile Service Assistant

Clark County Juvenile Justice
02.2015 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reads and processes various legal documents such as court calendars, court orders, booking slips, probation reports, criminal records, petitions, proofs of service, garnishments, arrest warrants and other legal information for maintaining records.
  • Verifies, codes, edits, enters and retrieves legal data and prepares reports using computer system following established formats; access confidential statewide data files.
  • Reviews legal or court documents, arrest or incident records, probation reports, files and cases to identify inaccurate, inconsistent and unclear codes, data and other information; notifies appropriate staff and participates in resolving problem situations.
  • Checks court and legal documents for proper authorization and obtains missing signatures; refers documents to proper staff.
  • Compiles data from multiple sources to complete and process legal forms, documents and reports in accordance with established procedures.
  • Types correspondence, reports, forms and specialized documents related to functions of organizational unit to which assigned from drafts, notes, dictated tapes, or brief instructions, using typewriter or word processor; composed standard correspondence from brief instructions; enter and retrieve information from computer system.
  • Receives and processes fees, fines or other monies; prepares receipts and balances money received.
  • Contributes to efficiency and effectiveness of unit's service to its customers by offering suggestions and directing or participating as active member of work team.
  • Perform general office support activities such as opening and distributing mail, processing outgoing mail, receiving and processing fees, fines or other monies, and ordering office supplies.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Secretary

Rebecca Burton Law Offices
08.2014 - 06.2015
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Receives and screens visitors and telephone calls, providing factual information which may require interpretation and application of policies and procedures; takes messages or refers caller to proper person.
  • Researches and compiles variety of informational materials from sources both inside and outside office to which assigned.
  • Prepares and distributes committee agenda meeting materials.
  • Opens and sorts mail and attaches pertinent backup materials; processes outgoing mail as required.
  • Types drafts and wide variety of finished documents from stenographic notes, brief instructions or printed materials; transcribes dictation from tapes; use word processing equipment and input or retrieve data or prepare reports using on-line or personal computer system.
  • Initiates specified correspondence independently for signature by appropriate supervisory or professional staff; reviews finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage.
  • Enters, edits and retrieves numeric and statistical data and narrative information into computerized systems; prepares periodic and special reports.
  • Organizes and maintains various departmental files; purges files as requested; may prepare payroll information and maintain unit personnel files.
  • Follows up on projects, transmits information, and keeps informed of unit activities.
  • Schedules and arranges for meetings; arranges for rooms, preparing agendas and summarizing meeting results as required.
  • Organizes own work, sets priorities and meets critical deadlines.
  • Contributes to efficiency and effectiveness of unit's service to its customers by offering suggestions and directing or participating as active member of work team.
  • Provide project direction to office support staff on project basis; may instruct staff in work procedures and/or review work for format, accuracy and consistency.
  • Provide office administrative and/or secretarial support to outlying County offices.

Assistant Manager

Zale's Corp
08.2009 - 07.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed and developed sales team.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Conducted daily effective sales huddles with 8-person team to focus on behaviors that would convert to sales.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Overnight Caretaker

Doggy Oasis
01.2009 - 08.2009
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for client well-being.
  • Built positive professional tenant relationships for high satisfaction levels.
  • Managed supplies and equipment inventories and replenishments to meet operational needs.
  • Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.
  • Inspected facilities' conditions and implemented corrective repairs to maintain safety and use.

Assistant Manager

Bark Avenue
08.2008 - 01.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Manager

Pet Pros
04.2008 - 08.2008
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

Spring Valley High School
Las Vegas, NV
05.2008

Skills

  • SAP Accounting Software
  • Telecom CenturyLink Public Office Liaison
  • Microsoft Windows XP/7/10 proficiency, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Adobe Sign
  • Knowledgeable in use of variety of point-of-sale systems
  • Event and Activity Planning
  • Record Sorting and Filing
  • Information Updates
  • Database Organization
  • Meeting Support
  • Document Typing and Formatting
  • Materials Organization
  • Xerox Copiers
  • Manage Calendars
  • Administrative Duties

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Additional Information

Volunteer as Entertainment and Guild Manager for Las Vegas Pirate Fest. Volunteer Lead Coordinator for Las Vegas Haunts. Volunteer Taekwondo Instructor for Karate for Kids from 2004 to 2008.

Renaissance Reenactment through the Society of Creative Anachronism and the Adrian Empire

The Society for Creative Anachronism (SCA) is an inclusive community pursuing research and re-creation of pre-seventeenth century skills, arts, combat and culture. The lives of participants are enriched as we gain knowledge of history through activities, demonstrations, and events.


The Adrian Empire is dedicated to the study and re-creation of Western European culture between the the year 793 and 1625. Our members work to re-create the arts, skills, and culture of this range of the Medieval and Renaissance eras. Local chapters usually meet on a monthly basis and hold tournaments of combat, archery, and the arts. Occasional regional as well as two annual national "wars" are also held which include both tournaments and group battle scenarios. At all of our events, we strive to wear period garb, set up period encampments or settings, and comport ourselves with chivalry and honor.

Timeline

Legal Office Specialist

Clark County Juvenile Justice
01.2020 - Current

Juvenile Service Assistant

Clark County Juvenile Justice
02.2015 - 01.2020

Secretary

Rebecca Burton Law Offices
08.2014 - 06.2015

Assistant Manager

Zale's Corp
08.2009 - 07.2011

Overnight Caretaker

Doggy Oasis
01.2009 - 08.2009

Assistant Manager

Bark Avenue
08.2008 - 01.2009

Assistant Manager

Pet Pros
04.2008 - 08.2008

High School Diploma -

Spring Valley High School

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Jennifer Steele