Jennifer Steever
Ramseur,NC
Summary
Dynamic salon owner with a proven track record in developing innovative marketing strategies and fostering a culture of excellence. At my salon, I leveraged social media to enhance client engagement, achieving a significant increase in repeat business. Skilled in both employee training and financial management, I excel in creating personalized client experiences and driving retail sales growth.
People-oriented Salon Owner with excellent business management, advertising and supervisory abilities. Strengths include inventorying, appointment scheduling and employee interviewing and hiring. Effective promoting positive, fun, and upbeat work environment while helping customers.
Salon management professional with solid foundation in business operations and client relations. Successfully grew and maintained loyal clientele through excellent service and strategic marketing. Prioritizes team collaboration and adaptability to ensure consistent and high-quality results.
Professional beauty industry leader ready to elevate salon operations. Skilled in team collaboration, customer experience, and business development. Strong focus on delivering high-quality results while adapting to changing needs. Expertise in staff management, client relations, and trend analysis. Consistently reliable with passion for fostering positive and productive environment.
Diligent [Desired Position] with strong leadership capabilities and proven track record in managing and growing salon businesses. Successfully implemented innovative service packages and fostered loyal client base. Demonstrated expertise in staff training and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Occasion Salon Owner
Self-employeed
10.2011 - 12.2023
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
- Organized employee shifts and took peak times and seasonality into consideration.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
- Arranged for regular maintenance services for all beauty equipment.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Prepared billings and estimates for customers.
- Utilized best practices theory when selecting vendors and products.
- Initiated workplace improvement programs for increased service efficiency.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Researched and evaluated current and potential products used by service staff.
Education
Cosmetology - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PASkills
- Stylist
- Formal styling/Bridal hair
- Hair styling trends
- High performing retail sales
- Employee training
- Appointment scheduling
- Supervisory skills
- Planning and execution
- Communications
Accomplishments
- Collaborated with team of 10 in the development of "We Style together We Rise together".
- Achieved retail sales increase through effectively helping with product knowledge and incentive.
- Achieved increase in daily numbers through effectively helping with my team market themselves.
- Supervised team of 10 staff members.
Certification
- North Carolina Driver's License
Languages
English
Full Professional
Timeline
Special Occasion Salon Owner
Self-employeed
10.2011 - 12.2023
Cosmetology - Cosmetology
Jean Madeline Aveda Institute