Jennifer Steier
Madison Heights,MI
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Rainbow International Restoration of Brighton and Automation Alley
08.2017 - Current
- Daily bookkeeping, monthly reconciling, quarterly, and yearly reviews
- Assist with creating estimates. Including send out invoices and collect payments
- Responsible for program support and liaison for Insurance Policies
- Manage In-Coming Call queue including afterhours and weekend phone calls to answer calls related to customer service, billing, and collections
- Organize office operations and procedures
- Keep up with high volume emails
- Point of person for filing, mailing, shipping, supplies, equipment, bills, and errands.
- Perform human resource duties. Onboarding new hires, payroll, unemployment documentation, termination employees, and conflict resolutions.
Customer Service Manager
CRDN of Michigan and North West Ohio/Huntington Cleaners
11.2015 - 03.2017
- Responsible for a team made up of Project Managers and an Administrative Assistant
- Manage In-coming call queue with any questions and/or concerns.
- Upkeeping of program requirements
- Step into roles during other absences
- Assist with creating estimates and send out invoices.
- Conflict Resolution Member
- Hired in as an assembly, shortly shifted into inventory coordinator, team leader, and continue to move up into office positions.
Operations Manager
CRDN of Southeast Tennessee
05.2014 - 11.2015
- Responsible for a team made up of infield CSRs and in-house production
- Manage In-coming call queue with any questions and/or concerns.
- Upkeeping of program requirements
- Step into roles during other absences
- Assist with creating estimates and send out invoices.
- Conflict Resolution Member
- Perform human resource duties
- Daily bookkeeping, monthly reconciling, quarterly, and yearly reviews
Education
Office Manager Certified -
NACPB
Farmington, UT04-2023
Bookkeeper Certified -
NACPB
Farmington, UT01-2024
QuickBooks Certified -
NACPB
Farmington08-2025
Payroll Certified -
NACPB
Farmington, UT08-2025
Skills
- Strong Leadership
- Reliability
- Adaptability and flexibility
- Problem-solving abilities
- Multitasking Abilities
- Scheduling and calendar management
- Financial accounting
- Event coordination
- Project management
- Compliance monitoring
- Payroll processing
- Human resources
Accomplishments
- Recognized by management for Office Manager of the year in 2022.
- Achieved additional savings by completing active service accounts with accuracy and efficiency.
Timeline
Office Manager
Rainbow International Restoration of Brighton and Automation Alley
08.2017 - Current
Customer Service Manager
CRDN of Michigan and North West Ohio/Huntington Cleaners
11.2015 - 03.2017
Operations Manager
CRDN of Southeast Tennessee
05.2014 - 11.2015
Office Manager Certified -
NACPB
Bookkeeper Certified -
NACPB
QuickBooks Certified -
NACPB
Payroll Certified -
NACPB