Jennifer Sterenberg

• Managed staff training and development to enhance program delivery effectiveness.
• Collaborated with healthcare professionals to develop integrated care plans.
• Assessed client needs to customize activities and therapeutic interventions.
• Coordinated community outreach events promoting wellness initiatives.
• Ensured compliance with health regulations and safety standards across all programs.
• Supervised recreational activities for clients with physical, cognitive, or emotional impairments.
• Organized field trips and special events to enrich client experiences.
• Participated in interdisciplinary meetings to evaluate patient care plans and objectives.

• Planned and managed different community meetings, public forums and outreach events.
• Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
• Gave presentations at public gatherings, community events and school meetings.
• Served in various leadership roles to plan and manage community initiatives.
• Developed and implemented programs to fill different community needs.
• Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
• Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions, and theatre events.
• Authored content of newsletters, social media postings and educational brochures.
• Performed canvassing activities to drum up support and increase funds.

• Established solid relations with leadership and staff by attending all staff and team meetings and coordinating interdepartmental information exchanges.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
• Recruited, hired and trained new medical and facility staff.
• Explained policies, procedures and services to patients.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Guided department employees on changes from management.
• Recruited and trained new employees to meet job requirements.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Focused on use of community resources to help find volunteers to be part of CASA organization. I interviewed prospective volunteers, then assisted in training them on minimum performance standards and policies. Encouraged and managed the volunteers, looking for ways to continue to train and offer education. Was in charge of monthly reports, and funding reports to State CASA office. Was a part of the team that achieved 98% on our CASA State Audit for 2018. Collected data/assisted in writing detailed quarterly strategic plan for our state office. Worked closely with First things First and other organizations in the community. I helped manage and grow our volunteer program from 28 volunteers to 55 volunteers. We were given Department of the Year in 2018.

• Followed up with staff and managers and Judges to assess volunteer needs and opportunities.
• Prepared correspondence, court reports and financial documents for analysis to the courts.
• Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and reports.
• Created weekly and monthly reports and presentations.
• Conducted research, compiled and typed statistical reports.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with State/CASA policies and procedures.
• Conducted presentations on victimization and other issues to create trauma-informed community.
• Recruited, trained and supervised volunteer advocates to support mission.
• Gathered and analyzed information to advocate safety, well-being and progress.
• Collaborated with community providers to identify and engage natural supporters.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Attended hearings with victims to provide emotional support.

I worked as an independent contractor for the State of California, acting as Supervising Rehab Manager over an 200 bed Veterans facility. I worked along side acting Director of facility to oversee and create the best activities department. I helped Director oversee the day to day operations of 3 activity departments in handling in service training, program activities, calendar development, and community outreach and volunteers. Managed 4 activity therapists. Serving the Veterans of this home was a great honor.

• Implemented activities that were compliant with the facility's policies, adhered to the budget and offered educational value.
• Initiated positive working relationships with residents, staff and members of the community by being respectful, actively listening and asking appropriate questions.
• Ensured that quality service was a continuous part of all activities and events, which resulted in high satisfaction levels from families and residents.
• Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.
• Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies to meet and pass State compliance policies.

• Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
• Served as liaison between management, clinical staff and the community.
• Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
• Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Instructed patients and family members on proper discharge care.
• Evaluated accuracy and compliance of all documentation and reports.
• Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
• Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
• Maintained patient privacy and confidential patient information.