Jennifer Stevens
Huntly,VA
Summary
Dependable and detail-oriented manager with accounting and computer skills with the ability to monitor and analyze data. Core competencies include office management, accounts payable processing, invoicing, financial report preparation, policy and procedure interpretation, file management, effective customer communication, and data entry. Handles tasks with accuracy, efficiency, and strong work-ethic.
Overview
20
20
years of professional experience
Work History
Manager of Operations
Blue Ridge Horse Blankets
Huntly, VA
10.2020 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times and ensuring efficiency and effectiveness across all departments.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Coordinated logistics while ensuring timely delivery of products and services.
- Oversaw financial management, budget management, accounting and payroll activities.
- Planned delivery routing, and team workflows.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted market research to identify new sources of supply that offered competitive prices.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
Manager/Team Leader
Continental Automotive
Culpeper, VA
10.2004 - 02.2018
- Initiated new projects that resulted in increased productivity across all departments.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resulting an increase in operational efficiency.
- Led a team of 4-6 employees, ensuring high productivity and excellent customer service.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Held daily staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated communication between cross-functional teams within the organization.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Madison County High School
Madison, VA05-1998
Skills
- Account recordkeeping
- Workforce training
- Work flow planning
- Financial and cash flow analyses
- Budgeting and cost control
- Management
- Purchasing and procurement
- Employee relations and conflict resolution
- Goal attainment
- Verbal and written communication
Timeline
Manager of Operations
Blue Ridge Horse Blankets
10.2020 - Current
Manager/Team Leader
Continental Automotive
10.2004 - 02.2018
High School Diploma -
Madison County High School
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