Jennifer Stewart
Davie,FL
Summary
My goal is to be an asset to my future employer & team, with shared development, growth, successes, & longevity.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Brand Labs USA
Pompano Beach, FL
08.2023 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Manage all incoming calls while providing information or transferring callers to appropriate personnel or taking detailed message
- Maintaining accurate department and customer records, including detailed posting of all Raw materials received to use in production via WhereFour & Quickbooks
- Manage all project mailing list containing customer & future client contact information, manage updating of Line Check documents for In-House Brands. Scan in and electronically file all COA's, SDS, Final Batch Records
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinate mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Inventory and order supplies daily for office & WEB Sales shelf
- Process customer sales for invoicing and posting payment and depositing via QB, posting of all credit card charges. Creating purchase orders via QB and WhereFour, Receiving and 3-Way Match
- WhereFour (proprietary ingredient management system & production)
Customer Service Representative & Operations Asst.
Barrier Technologies
Davie, FL
01.2023 - 04.2023
- Barrier Technologies manufactures protective radiation products for patients and healthcare workers
- My role with Barrier includes processing customer purchase orders. The preparation of all work orders for manufacturing must be 100% accurate as these are MTO items.
- Back up Support to Operation's/Shipping manager. such as applying payments in books, generating customer invoices, Preparing packing list, shipping documents, invoice and post to Books. and other documents as required for international shipments via UPS & Fedex as well as LTL freight
- Software utilized is similar to Salesforce platform
- (Zoho CRM & Books)
- UPS Worldwide Ship Manager, Fedex, Third Party (ex. Kuehne + Nagel, DHL)
Equipment Sales Coordinator
Sonny's Enterprises, LLC
01.2016 - 01.2021
- My role responsibilities are administrative support to Regional Sales Manager in the southeast United States
- Within this territory, I manage an umbrella of customers who are part of SSO sales group (Standard Sales Organization)
- As well as International Coordinator for South America, Australia, France, Belgium and Canada
- CRM, SAP, and Salesforce
- Customer service focused
- Managing customer payments on car wash projects exceeding over millions. (from all vended to manufactured items)
- Reconciling payments via accounts payable team
- Placing orders for Equipment via LTL or Truckload{s} Scheduling/ coordinating deliveries with vendors to job sites, providing ETA's to customers, advising of delays or backorders.
- Filing of freight damage claims
- Checking on freight issues such as shortages and damages
- Logistics and Freight procedures and paperwork needed such as BOL and international documentation needed for ocean and air freight. (ex. containers, LCL, consolidated shipments)
- (Commercial Invoices and Packing list, CUSMA and Declarations needed for customs), HTS Codes
- Product knowledge
- Warehouse experience picking and packing parts and shipping
- As well as inventory
- (Worked part-time in Warehouse as help needed.)
Customer Service and Logistics
Metropolitan Warehouse
01.2014 - 01.2016
- White glove delivery and storage facility that contracted with High-End Furniture and Antique Dealers
- Located strategically throughout the United States
- Headquarters in Perth Amboy, New Jersey
- Office duties administrative, such as filing and checking in freight received for delivery to end user
- Scheduling and confirming driver's routes
- Assisting customers with questions and claims related to damages and repair.
Customer Service & Quality Control Specialist
Impact Dental Lab
01.2012 - 01.2014
- Impact Dental Lab is the manufacturer of UnderArmour Brand custom mouthpieces and mouthguards supplied to general patients in dental practices, as well as, most excitingly - Professional Athletes across the United States
- Catering to Football, Baseball, and Hockey teams such as the Florida Panthers & Boston Bruins
- My daily responsibilities include receiving all cases (teeth molds) into the lab for production, attaching work orders and prescriptions, Quality Control of each individual FDA cleared dental appliances
- Next process included shipping verification of addresses on file, and final release to be shipped
- I provided Customer Support to Dental offices, confirming with dentist or staff, timely delivery, and managing any specific custom request
- Also, product knowledge of each device and offering support and best recommendations to suit patient needs
- FDA pending approval to use for TMJ and sleep-related grinding/clenching.
Documentation Specialist
Open Aire, MRB Acquisitions
01.2009 - 01.2011
- My responsibilities while employed at Open-Aire were to obtain medical prescriptions for patients utilizing stationary and portable oxygen devices
- I learned the standard criteria for dispensing equipment and qualifying under Medicare Guidelines
- The sales team and documentation specialist work closely together to coordinate obtaining data needed from Physician's Offices
- Such as current Oxygen Saturation testing
- This involved a high level of communication in multiple ways
- Fax, phone, and email
- I was later promoted to Case typing Medicare Insurance cases and sending the Certificate of Medical Necessity (CMN) needed for payment
- Monthly quotas for sales trends met, based on being able to assess cases in a timely manner with accuracy and attention to details.
Education
Certified Medical Assistant -
Keiser University
12.2003
Skills
- Attention to Detail
- Customer Service Excellence
- Clerical, Administrative & Sales Manager Support
- Shipping/ Logistics: Truckload (International & Domestic), Ocean freight, Air freight, UPS/Fedex
- Quickbooks
- SAP, CRM, Salesforce, Zoho
- Google Workspace, Microsoft 365
- Invoice Processing
- Data Entry
- Research
- Account Balancing Reconciliation, Check Processing
- Spreadsheet Development, Excel, Google Sheets
- Accounting Support, Bookkeeping, A/P, Administrative
- Correspondence Writing, Verbal Communication
- Clerical Support
- Sharepoint
- Deadline-Oriented
- Workflow Planning
- Highly Organized
- Strong Problem Solver
Languages
Spanish
References
- Nichole Allen, Open-Aire, (954) 270-6591
- Danny Chan, Mgr. at Tobu Restaurant, (321) 436-4933
- Norma Sifonte, Personal, (954) 226-3558
- Natashia Barton, Sonny's Enterprises, (954) 716-5356
Timeline
Administrative Assistant
Brand Labs USA
08.2023 - Current
Customer Service Representative & Operations Asst.
Barrier Technologies
01.2023 - 04.2023
Equipment Sales Coordinator
Sonny's Enterprises, LLC
01.2016 - 01.2021
Customer Service and Logistics
Metropolitan Warehouse
01.2014 - 01.2016
Customer Service & Quality Control Specialist
Impact Dental Lab
01.2012 - 01.2014
Documentation Specialist
Open Aire, MRB Acquisitions
01.2009 - 01.2011
Certified Medical Assistant -
Keiser University
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