Jennifer Stewart
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Phoenix, AZ
04.2022 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Investigated customer complaints or concerns.
Shift Manager
McDonald’s
Atlanta, Georgia
07.2021 - 03.2022
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Investigated customer complaints or concerns
Crew Member
McDonald’s
Atlanta, Georgia
06.2020 - 06.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies.
- Greeted customers upon arrival, and answered questions regarding menu items.
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Interacted pleasantly with customers to deliver quality customer service.
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Cash Handling
- Schedule Management
- Punctual and Reliable
- Handling Customer Complaints
- Delegating Work
- Opening and closing procedures
- Energetic and Enthusiastic
- Employee Training
- Staff Motivation
Timeline
Shift Manager
McDonald's
04.2022 - Current
Shift Manager
McDonald’s
07.2021 - 03.2022
Crew Member
McDonald’s
06.2020 - 06.2021
Some College (No Degree) - General Studies
Maricopa Community Colleges - Phoenix College