Jennifer Stewart
Haines City,Fl
Summary
To obtain an Administrative position that will utilize my extensive technical knowledge, strong communications skills, organizational abilities, and experience in business administration.
Overview
25
25
years of professional experience
Work History
Residential Coordinator/Assistant Property Mamager
Smart Properties Management
11.2016 - 04.2025
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
- Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Maximized resident retention by providing exceptional customer service through prompt response time and personalized attention.
- Oversaw maintenance teams to guarantee timely completion of work orders, preserving property aesthetics and functionality.
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Negotiated contracts with vendors for cost-effective services while maintaining high-quality standards in property upkeep.
- Streamlined administrative processes for more efficient management of lease agreements, rent collections, and resident inquiries.
- Managed move-in and move-out procedures to minimize vacancy times and maintain property appeal.
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
- Collaborated with local law enforcement agencies to address security concerns and improve the overall safety of the residential community.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Increased occupancy rates with targeted marketing strategies and community outreach efforts.
- Conducted thorough background checks on prospective tenants to maintain a safe living environment for all residents.
- Promoted positive relations between residents and staff.
- Helped develop and implement programs to foster community growth and development.
CLAIMS ASSOCIATES TEAM LEAD
STATE FARM
10.2000 - 06.2016
- Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas
- Receive and process claim information, and communicate with internal and external customers via phone and other communication channels
- Work in a team environment to handle and investigate low complexity/high volume work in a call center environment
- Captured new loss reports using established processes
- Handled claims meeting Express criteria, engage team leads as needed, and route claims to other segments
- Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate
- Coordinate with team leads for coaching and other claim handling questions
- Assist with training of new team members
- Answer multi line phone system and direct calls to the appropriate department or office
- Team lead for 13 team members and lead training
Education
ASSOCIATE OF ARTS - Business Administration
UNIVERSITY OF PHOENIX
04.2016
Skills
- Excellent Organizational Skills
- Time Management Skills
- Computer Proficiency
- Data Entry
- Multi task oriented
- Fax Machine
- Telephone Answering, 12-Line System
- Word Processing and Typing
- 10-Key Calculator
- Filing
- Exceptional communications skills
- Problem Solving Skills
- Team building skills
- Attention to detail
- Customer focus
Skills - Office Skills
- Strong background in customer service with 10+ years in the insurance field
- Excellent Organizational Skills
- Time Management Skills
- Computer Proficiency
- Data Entry
- Multi task oriented
- Fax Machine
- Telephone Answering, 12-Line System
- Word Processing and Typing
- 10-Key Calculator
- Filing
- Exceptional communications skills
- Problem Solving Skills
- Team building skills including a training background
Timeline
Residential Coordinator/Assistant Property Mamager
Smart Properties Management
11.2016 - 04.2025
CLAIMS ASSOCIATES TEAM LEAD
STATE FARM
10.2000 - 06.2016
ASSOCIATE OF ARTS - Business Administration
UNIVERSITY OF PHOENIX
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