Jennifer Still
Neeses,SC
Summary
Compassionate Patient Care Advocate with a proven track record at Crescent Hospice, excelling in patient education and effective communication. Skilled in multitasking and HIPAA compliance, I enhanced patient satisfaction by resolving inquiries and coordinating care, ensuring seamless access to healthcare resources and fostering trust within diverse populations.
Developed strong interpersonal and communication skills in patient-focused healthcare environment, seeking to transition into new field. Demonstrates ability to successfully work through patient inquiries to coordinate care effectively. Committed to leveraging these skills to drive positive outcomes in different professional setting.
Overview
24
24
years of professional experience
Work History
Patient Care Advocate
Crescent Hospice
01.2024 - 09.2025
- Educated individuals on available health services and benefits to enhance understanding.
- Collaborated with healthcare professionals to coordinate patient care and improve outcomes.
- Resolved patient inquiries and concerns through effective communication and problem-solving techniques.
- Maintained accurate records of patient interactions and follow-up actions for continuity of care.
- Developed informational materials to guide patients in utilizing healthcare services effectively.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Community Liaison-In Home Care/Assisted Living Manager
The Oaks of Orangeburg
10.2021 - 12.2023
- Coordinated community outreach programs to promote awareness of services offered.
- Developed informational materials to effectively convey resources and support available.
- Facilitated communication between community members and organization to enhance engagement.
- Assisted in organizing community events to strengthen relationships and foster collaboration.
Office Manager
Eye Associates of Cayce
05.2001 - 08.2021
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated schedules for employees.
- Implemented process improvements that streamlined administrative tasks and reduced lab turnaround times.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Trained and mentored junior staff on office procedures and best practices.
- Maintained vendor relationships, negotiating contracts to optimize best quality frames and lenses for patients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
Education
High School Diploma -
Brookland Cayce High School
Cayce05-1996
Skills
- Multitasking
- Patient care
- First aid and safety
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Client documentation
- Patient education
Timeline
Patient Care Advocate
Crescent Hospice
01.2024 - 09.2025
Community Liaison-In Home Care/Assisted Living Manager
The Oaks of Orangeburg
10.2021 - 12.2023
Office Manager
Eye Associates of Cayce
05.2001 - 08.2021
High School Diploma -
Brookland Cayce High School