Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer West

Seymour,IN

Summary

Dynamic administrative professional with extensive experience at IU Health Bloomington Hospital, excelling in scheduling and front desk operations. Proven ability to manage office supply inventory and maintain confidentiality while delivering exceptional customer service. Adept at multitasking and prioritizing tasks to enhance operational efficiency and support organizational goals.

Overview

38
38
years of professional experience

Work History

Receptionist

Schneck Primary Care
Seymour, IN
08.2017 - 10.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Checked patients in for their appointments, and scheduled follow up appointments at check out.
  • Collected co-pays and balances from patients, and printed their receipts.
  • Worked in the back office, as well. Answered phones, typed messages to nurses for medication refills, and scheduled appointments.
  • Called patients for upcoming appointments.

Administrative Assistant

IU Health Bloomington Hospital
Bloomington, IN
08.1999 - 08.2017
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.

Sales Associate

Kohl's Department Stores, Inc
Bloomington, IN
11.2015 - 08.2017
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Kept Home and Kids departments clean, stocked, and organized.
  • Back up on cash register during busy times.

Clerical Associate

Ivy Tech Community College
Columbus, IN
07.1983 - 06.1993
  • Maintained filing systems, both electronically and in paper form.
  • Answered customer inquiries via phone and email.
  • Inputted data into spreadsheets for record keeping.
  • Ordered office supplies as needed.
  • Collected incoming students' fees for tuition.
  • Processed student loan checks, after tuition and book fees were deducted.

Education

Medical Administration -

Ivy Tech
Bloomington, IN
05-1999

Skills

  • Scheduling
  • Administrative support
  • Front desk operations
  • Mail distribution
  • Office supply inventory control
  • Multitasking and prioritization
  • Phone etiquette
  • Multi-line telephone skills
  • Data entry
  • Experience in payroll
  • File management
  • Information protection

References

References available upon request.

Timeline

Receptionist

Schneck Primary Care
08.2017 - 10.2021

Sales Associate

Kohl's Department Stores, Inc
11.2015 - 08.2017

Administrative Assistant

IU Health Bloomington Hospital
08.1999 - 08.2017

Clerical Associate

Ivy Tech Community College
07.1983 - 06.1993

Medical Administration -

Ivy Tech

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Jennifer West