Jennifer Kelley
Coram,NY
Summary
Results-driven healthcare professional with 16 years of experience in project management and team leadership. Expertise in delivering projects on time and within budget while driving process improvements and innovative solutions. Strong communicator with a proven ability to build relationships with patients and colleagues. Resourceful leader skilled in financial oversight and protocol development, committed to continuous professional development.
Overview
18
18
years of professional experience
Work History
Assistant Director
NYC Health & Hospitals
Brooklyn, NY
06.2023 - 04.2025
- Reviews and coordinates plans, activities, programs, practices and operations within the department to determine if operational functions are best servicing needs.
- Monitors document flow from hospital financial units for timeliness, completeness and accuracy.
- Initiates and implements standard operating procedures and new accounting systems to simplify work load and improve flow of accounting and fiscal affairs.
- Reviews operational procedures in compliance with authorized systems; implements changes necessary to stave off deterioration of their effectiveness, and recommends and guides the installation of improved procedures for efficient operation of current hospital financial systems.
- Engages in the development and maintenance of staff personnel at a level to fulfill operational needs of fiscal affairs, accounting and systems requirements.
- Prepares special studies and analysis relevant to fiscal and accounting matters.
- Leads HIV & Aging/Hep B/C grant by doing chart reviews and documenting into E Share (DOH)
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
New Hyde Park, NY
04.2021 - 06.2023
- Conducts regular team huddles to communicate issues or changes in policies or procedures and maintain accessibility for one-on-one communication.
- Tracks and reports issues.
- Evaluates staff performance and competencies, approaching the performance review process constructively, and conducts it in accordance with Human Resources and departmental guidelines and procedures.
- Offers continuing guidance and assistance to employees on work activities, procedures, competency development, and performance-related issues as appropriate. Ensures manager is kept aware of the performance of each employee on an ongoing basis.
- Addresses any performance-related issues promptly.
- Carries out supervision, coaching, call monitoring, and training as needed.
- Creates daily break schedule and monthly staffing schedule for team members.
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
New Hyde Park, NY
03.2007 - 04.2021
- Perform a variety of other clerical duties related to patients’ admission, including but not limited to verification of patient’s insurance information and prior account balances, preparation of patients’ charts and registration forms and addressograph plates.
- Obtain appropriate signatures on medical, legal and financial forms.
- Forwards required items to nursing unit/clinic.
- Maintain manual bed board and reconciles daily census to nursing units. Notify nursing units of patient arrivals and arrange patient escort.
- Perform financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital.
- Reevaluate sliding scale assignment annually.
- Schedule patient for clinic visits, pre-admission testing, special tests and consultations, as well as book and arrange patient transportation.
- Conduct interviews to obtain demographics and insurance information.
- Input information into Patient Registration System.
- Contact insurance carrier(s) to obtain all information necessary for the successful billing of third-party payers in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.).
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09.2025
Skills
- Leadership and strategic planning
- Healthcare operations management
- Quality improvement and patient safety
- Regulatory compliance
- Microsoft Office applications
- Electronic health record systems
- Team collaboration
- Problem solving
Timeline
Assistant Director
NYC Health & Hospitals
06.2023 - 04.2025
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
04.2021 - 06.2023
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
03.2007 - 04.2021
Bachelor of Science - Health Administration
University of Phoenix
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