Summary
Overview
Work History
Education
Skills
Additional courses
Timeline
Generic

Jennifer Stone

Gilford,NH

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies all with an open and upbeat nature.

Overview

21
21
years of professional experience

Work History

Teller Supervisor

Meredith Village Savings Bank
01.2017 - Current
  • Supervise tellers and the overall functions of the teller line.
  • Maintain strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Perform all teller functions.
  • Monitor the cash position and order cash accordingly adhering to the the limits of the branch.
  • Perform various monthly and quarterly branch audits.
  • Responsible for opening and closing the branch.
  • Ensure all rules and regulations are being followed by staff while providing customers with exemplary service.
  • Conduct monthly coachings and annual reviews.
  • Manage branch schedule, ensuring adequate staffing levels during peak business hours.
  • Oversee staff training initiatives, confirming all tellers are knowledgeable about products, services, and operational procedures.

Branch Service Representative

Meredith Village Savings Bank
08.2014 - 01.2017
  • Established customer relationships in order to help determine customer banking needs.
  • Assisted customers in opening accounts, setting up online banking access, and addressing any concerns or questions they had about their account.
  • Trained on consumer loans including the application, input, and closing of various types of loans.
  • Monitored potential fraudulent activity on accounts, taking immediate action if needed to protect both the institution's assets and the customers from harm.
  • Enhanced customer satisfaction by providing efficient and timely service in processing transactions and resolving issues.

Certified Special Education Paraprofessional

Gilford School District
08.2003 - 04.2014
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Communicated affirmatively and promoted positive attitudes with every student.

Education

Bachelor of Science - Business Management

Bentley University
Waltham, MA
05.1991

Skills

  • Interpersonal relations
  • Basic computer skills including word and excel
  • Communication
  • Staff Training and Development
  • Professionalism and Ethics
  • Cash handling and management
  • Customer Service-Oriented

Additional courses

  • Leadership Lakes Region Class of 2024
  • Supervisor Development Training Program
  • Principles of Banking

Timeline

Teller Supervisor

Meredith Village Savings Bank
01.2017 - Current

Branch Service Representative

Meredith Village Savings Bank
08.2014 - 01.2017

Certified Special Education Paraprofessional

Gilford School District
08.2003 - 04.2014

Bachelor of Science - Business Management

Bentley University

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Jennifer Stone