JENNIFER STOUT
Florence,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service
10.2023 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for post office.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
Executive Resolution Specialist
Mr. Cooper Mortgage
05.2019 - 10.2023
- Provided guidance and support to Customers regarding their home mortgage inquires and concerns.
- Provided guidance and support to Customer Service Representatives in addressing consumer issues.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Managed high-priority cases, ensuring timely resolution and positive outcomes.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
Senior Customer Service Rep
Assurant
03.2017 - 03.2019
- Assisted Agents through chat regarding underwriting/processing existing flood insurance policies
- Answered questions on floor and reviewed other representative’s work/processing
- Monitored and assisted chat team.
- Established strong rapport with Insurance Agents, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Rep
MedImpact
05.2016 - 03.2017
- Assisted pharmacist, doctors, and clients with pharmacy benefits
- Provided overrides when needed
- Assisted with Co-payments and coverage.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed 150 inbound calls
Customer Service Rep
Catamaran
12.2014 - 05.2016
- Assisted pharmacist, doctors, and clients with pharmacy benefits
- Provided overrides when needed
- Assisted with Co-payments and coverage.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 150-200 incoming calls per day
HEAD/Cashiering Team Lead
Home Depot
12.2013 - 12.2014
- Maintained, balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Assisted customers with payment inquiries, resolving issues promptly to promote positive experiences.
- Monitored cash drawer levels throughout shifts, replenishing funds when necessary while maintaining accurate records of transactions processed during each shift.
Education
Associates -
Arizona College of Allied Health
Mesa, AZ01.2016
Skills
Safe Driving
Defensive Driving
Teamwork and Collaboration
Multitasking
Excellent Communication
Active Listening
Effective Communication
Adaptability and Flexibility
Professionalism
Written Communication
Time management abilities
Strategic Thinking
References
- Betty Alexander, Supervisor, 336-553-8376, betty.alexander@assurant.com
- Chasity Meyers, Co-worker, 480-622-7496
- Kimberly Conely, Supervisor, 520-705-9936
- Vicki Gillis, Personal, 661-932-7102
- Kari Williams, Personal, 480-925-1619
Additional Information
References
Timeline
Rural Mail Carrier Associate
United States Postal Service
10.2023 - Current
Executive Resolution Specialist
Mr. Cooper Mortgage
05.2019 - 10.2023
Senior Customer Service Rep
Assurant
03.2017 - 03.2019
Customer Service Rep
MedImpact
05.2016 - 03.2017
Customer Service Rep
Catamaran
12.2014 - 05.2016
HEAD/Cashiering Team Lead
Home Depot
12.2013 - 12.2014
Associates -
Arizona College of Allied Health
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