Jennifer Stowe
Murrieta,CA
Summary
Innovative Call Center Representative with over 2 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Prior positions as a self-starting manager offering high-level experience of over 20 years in supervision and completion of operations. Well organized, attentive to detail and ability to meet goals. Motivational leader skilled at building relationships with customers, employees as well as senor management.
Overview
23
23
years of professional experience
Work History
Call Center Customer Service Representative
Public Storage
Glendale, CA
04.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer comments and questions via Live Chat during shifts.
- Ability to act proactively and positively to rapid change while learning new tasks as needed.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from service agents to save customer relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new agents regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback as a Mentor.
- Tackled many projects presented by management to improve operations such as chat scripts and open ticket emails.
Property Manager
Public Storage
Murrieta, CA
05.2013 - 04.2020
- Handled tenant complaints promptly and appropriately.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
District Auditor/Center Manager/Assistant Manager
FedEx
Costa Mesa, CA
12.2006 - 08.2012
- Audited internal financial and operational controls for multiple districts.
- Educated staff about findings and implemented training to prevent recurrence of issues.
- Maintained audit documentation, identified issues and individuals involved, and noted corrective actions taken.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy hub Shipping and Print center.
- Managed work and performance of more than 20 employees.
- Processed payroll for over 20 employees as part of sound human resources and financial management strategies.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reported issues to higher management with great detail, resulting in better operating procedures.
Assistant Store Manager
Pier One Imports
Irving, TX
10.2005 - 10.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Team Leader/Team Member
Target
Huntington Beach, CA
05.1997 - 10.2004
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Established open and professional relationships with team members to achieve quick resolutions.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of at least 30 members in 4 departments while providing exceptional customer service.
- Often responsible for inbound Executive calls while Executives were in monthly meetings while running entire store.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained to provided back up in all departments.
- Responsible for signing off on $30,000-$120,000 in cash and prepping it for bank transit daily.
Education
Interior Design
Saddleback College
Mission Viejo, CAGeneral Studies
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Fountain Valley High School
Fountain Valley, CASkills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Corrective Actions
- Corporate Standards
- Patient and Empathetic
- Good Judgment
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Special Assignments
Timeline
Call Center Customer Service Representative
Public Storage
04.2020 - Current
Property Manager
Public Storage
05.2013 - 04.2020
District Auditor/Center Manager/Assistant Manager
FedEx
12.2006 - 08.2012
Assistant Store Manager
Pier One Imports
10.2005 - 10.2006
Team Leader/Team Member
Target
05.1997 - 10.2004
Interior Design
Saddleback College
General Studies
Orange Coast College
High School Diploma -
Fountain Valley High School
Similar Profiles
Cristian LaltooCristian Laltoo
Property Manager at Public StorageProperty Manager at Public Storage
Julia MarquezJulia Marquez
Property Manager & Trainer at Public StorageProperty Manager & Trainer at Public Storage
Ashley BenderAshley Bender
KTP at Public StorageKTP at Public Storage
Ben GieseckeBen Giesecke
District Manager at Public StorageDistrict Manager at Public Storage
BIANCA HARRISONBIANCA HARRISON
Marriage and Family Therapy Intern at Above All Behavioral Health ServicesMarriage and Family Therapy Intern at Above All Behavioral Health Services