Summary
Overview
Work History
Education
Skills
Timeline
Server

Jennifer Strzelecki

Rochester,Michigan

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Red Ox Tavern. Proven ability to enhance guest engagement through personalized service and upselling techniques, fostering loyalty and satisfaction. A collaborative team player adept at multitasking in high-pressure environments while maintaining a warm and friendly demeanor.

Overview

6
6
years of professional experience

Work History

Server

Red Ox Tavern
03.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Intern

Oakland County Sheriff's Office
05.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files and reports.
  • Gained valuable industry knowledge through overlooking various positions within the field.

Customer Service Cashier

Grand Traverse Pie
08.2019 - 03.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Criminal Justice

Ferris State University
Big Rapids, MI
12-2024

Skills

  • Strong work ethic
  • Guest engagement
  • Memory retention
  • Customer service
  • Upselling techniques
  • Team player
  • Warm and friendly
  • Multitasking
  • High energy and stamina
  • Problem-solving
  • Excellent communication

Timeline

Intern

Oakland County Sheriff's Office
05.2024 - 08.2024

Server

Red Ox Tavern
03.2021 - Current

Customer Service Cashier

Grand Traverse Pie
08.2019 - 03.2021

Criminal Justice

Ferris State University

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Jennifer Strzelecki