Jennifer Stufflebean
Vandalia,IL
Summary
I have 40+ years of customer service. I’m proficient in customer conflict resolutions and providing the customer with positive experiences, and keeping them coming back. I’m a team player who is all about the mission.
Overview
7
7
years of professional experience
Work History
Certified Substitute Teacher
Vandalia, IL School District ROE#3
Vandalia, IL
08.2022 - Current
- Fostered a positive classroom environment that promoted respect, collaboration, and open communication among students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Automotive Customer Service Representative
Walmart
Vandalia, IL
03.2017 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
ASN - Nursing
Spoon River College
Canton, IL05.2000
Skills
- Online Teaching Tools
- Classroom Management
- Verbal and written communication
- Safety awareness
Timeline
Certified Substitute Teacher
Vandalia, IL School District ROE#3
08.2022 - Current
Automotive Customer Service Representative
Walmart
03.2017 - 06.2022
ASN - Nursing
Spoon River College